Общие положения и условия

1.1. Definitions

1.1.1. Defined terms used in the Southwind Airlines Website Terms of Use, the Southwind Airlines Privacy Policy and the Southwind Airlines General Rules will carry the meanings assigned to them in this section.

a. Ticket or Electronic Ticket (E-Ticket): the contract of carriage between Southwind Airlines and the Passenger, concluded through the Southwind Airlines Communication Channels or Travel Agents, subject to Turkish law, the applicable international treaties to which Turkey is party and the Southwind Airlines General Rules. The Ticket also constitutes an invoice. Passengers who wish to include their invoice details on the Ticket must provide the necessary information to Southwind Airlines prior to the conclusion of the Ticketing process. Invoice details cannot be amended once the E-Ticket is produced with an electronic stamp of approval.

b. Baggage: unless otherwise stated, Checked Baggage and Cabin/Hand Baggage.

c. Check-in: refers to the flight registration transactions the Passengers need to carry out after purchasing their Ticket and before boarding their flight. Passengers are required to complete their Check-in transactions to have a seat assigned to them, to have delivered Checked Baggage to Southwind Airlines for transportation and to access and board the flight, in accordance with the applicable rules of the carrier.

d. Ancillary Products and Services: all products and services offered by Southwind Airlines other than the flight itself, in connection with or independent of a Ticket.

e. Airport Ticket Sales Office: the sales unit of third parties providing services inside the airport terminal for the sale and marketing of Southwind Airlines products and services and for Passenger communication. Unless otherwise stated herein, the transactions carried-out by the Airport Ticket Sales Offices are subject to the rules applicable to Travel Agents.

f. IATA: the International Air Transport Association. Southwind Airlines is not an IATA member.

g. Cabin Baggage or Hand Baggage: all belongings the Passengers carry with them during the flight.

h. Checked Baggage: the baggage taken delivery by Southwind Airlines from the Passenger during Check-in for carriage in the aircraft baggage hold.

i. Codeshare Flight: the Scheduled Flights operated by a carrier other than the carrier indicated as the carrier on the Ticket and for which a marketing carrier can sell tickets using its own flight designation code and number pursuant to the cooperation agreements between Southwind Airlines and other carriers. Whenever the actual operating carrier is a carrier other than Southwind Airlines in Codeshare Flights, such carrier’s transportation terms and conditions varying from the Southwind Airlines General Rules may apply.

j. Passenger: the individual for whom a Ticket is produced for transportation with a Southwind Airlines flight.

k. Fare Brand(s): the Ticket group under which a Ticket is assigned and that may differentiate from other Packages based on the Ancillary Products and Services it offers as a bundle. Southwind Airlines issues Tickets under ECO/STANDART/PREMIUM Brands for its international flights.

l. Southwind Airlines: Southwind Airlines - Cortex Havacılık ve Turizm Ticaret A.Ş., a Turkish corporation established and operating under the laws of the Republic of Turkey, with business headquarters located at Göksu Mahallesi Gazi Bulvarı No: 461 Karaşah İş Merkezi 07260 Kepez, Antalya / Türkiye

m. Southwind Airlines Call Center: the call center operated by Southwind Airlines and/or third parties providing telephonic services through contact details published on the Southwind Airlines Website for the sale and marketing of Southwind Airlines products and services and for Passenger communication.

n. Southwind Airlines General Rules: the entire contractual terms applicable to all products and services provided by Southwind Airlines, including the defined terms herein.

o. Southwind Airlines Privacy Policy: the entire set of rules covering Southwind Airlines privacy and cookies policies and constituting a part of the Southwind Airlines General Rules.

p. Southwind Airlines Communication Channels: The Southwind Airlines Website and the Southwind Airlines Call Center.

q. Southwind Airlines Website or Website: all websites, mobile websites, micro-websites owned by and/or operated by Southwind Airlines, including, without limitation http://www.southwindairlines.com.

r. Southwind Airlines Website Terms of Use: the entirety of the rules and terms of use stated herein that applies to any use of the Website and all transactions carried-out on the Website, including the Southwind Airlines Privacy Policy and the Southwind Airlines General Rules.

s. PNR (Passenger Name Record): the private reservation record identifier linked to each Ticket sale or price freeze transaction made using the Southwind Airlines reservation and sales infrastructure, that includes the relevant Passenger and flight information. t. SHGM: means the General Directorate of Civil Aviation, the Turkish Civil Aviation Authority operating under the auspices of the Turkish Ministry of Infrastructure and Transport.

u. Travel Agent: the travel agent authorized to sell Southwind Airlines products and services through its own sales points, websites, mobile applications, or different sales channels such as global distribution platforms.

v. Scheduled Flight: scheduled flights directly available for sale to the Passengers, operated by or on behalf of Southwind Airlines and according to the flight schedules published by Southwind Airlines or otherwise on a regular basis.

w. Transportation Fare or Fare: means the total price payable to Southwind Airlines in compensation for the Scheduled Flight service and defined in more detail with its price components in 4.4. Transportation Fare and Fare Classes.

x. Flight: all flights carried-out by Southwind Airlines flight callsign for the commercial transportation of Passengers and/or cargo, including the Scheduled Flights.

y. Fare Class: the fare class based on which the Ticket is issued and that may be subject to different entitlements under the applicable ticket reissue and refund rules.

1.2. Interpretation

1.2.1. References to sections and articles in the Southwind Airlines General Rules refer to sections and articles in the Southwind Airlines General Rules.

2.1. General

2.1.1. Your privacy is very important for us. We are also aware of the importance of your privacy for you. With this aim, the Southwind Airlines Privacy Policy aims to inform you of how and for which purposes your personal data may be processed and shared with third parties. This Policy covers information on our entire operations. You can submit specific inquiries through communication channels described in Paragraph 2.7.

2.1.2. We will use the personal data you submit to Southwind Airlines through the Southwind Airlines Communication Channels or other communication and sales channels in accordance with the Southwind Airlines Privacy Policy. We will make available to you the Southwind Airlines Privacy Policy, or specific privacy notices where appropriate, before you use these channels.

2.1.3. All changes to the Southwind Airlines Privacy Policy are announced and updated on the Southwind Airlines Website. You will be deemed to have read and accepted the latest version of the Southwind Airlines Privacy Policy each time you use our website, including any amendments to date. Therefore, we recommend that you review the Southwind Airlines Privacy Policy and update announcements each time you visit our website.

2.1.4. You will also be deemed to have reviewed the content of the Southwind Airlines Privacy Policy in effect as of the date of transaction, whenever you purchase or use any product or service offered by Southwind Airlines through any sales channel. 2.2. Data Controller

2.2.1. Cortex Havacılık ve Turizm Ticaret A.Ş. (“Southwind Airlines”), with headquarters located at Göksu Mahallesi Gazi Bulvarı No: 461 Karaşah İş Merkezi 07260 Kepez, Antalya / Türkiye, acts as a data controller as per the provisions of the Law No. 6698 on the Protection of Personal Data (“PDP Law”) and other applicable national and international law on the protection of personal data, in relation to your personal data processed within the context of the Southwind Airlines Privacy Policy and other Southwind Airlines privacy notices.

2.2.2. In this context, your personal data is recorded, updated and maintained to the extent permitted by the purpose of processing, shared with third parties in Turkey and abroad and otherwise processed as stipulated by the law, by Southwind Airlines or on its behalf as the data controller, in each case subject to the applicable law and the rules stipulated in this Policy.

2.3. How We Collect Your Personal Data

2.3.1. Southwind Airlines may obtain your personal data through:
a. The Southwind Airlines Website, the Southwind Airlines Call Center, airport check-in counters and aircraft boarding control points,
b. Travel Agents authorized to sell Southwind Airlines products and services, other airlines selling tickets for Southwind Airlines scheduled flights based on airline cooperation agreements and tour operators contracted for charter flights,
c. Southwind Airlines social media accounts and instant messaging applications used for guest services,
d. Notifications received from public authorities and bodies, real persons or private law legal entities, in each case in written, verbal, electronic form and using automatic or non-automatic processing methods.

2.3.2. Whenever a transaction is made with Southwind Airlines on behalf of another passenger or service recipient, Southwind Airlines may process the personal data relating to both the person carrying out the transaction and the person on whose behalf the transaction is made. In this case, Southwind Airlines may communicate with the passenger or service recipient directly about their flight or services.

2.4. Categories of Personal Data We Use

2.4.1. Southwind Airlines may process the following categories of personal data either based on your consent, or without your consent if any other legal purposes listed in Paragraph 2.5 below apply.
a. Identification and Passport Information: Your name and surname, birth date, Turkish ID number, whenever passport declaration is required your passport information including bearer identification, issuing country, passport number and passport expiry date, and identification information covered in other travel documentation requiring control as per applicable travel rules.
b. Contact Information: Your e-mail address, telephone number, only if you have disclosed it to us for communication purposes your residence address, your social media contact information and all other contact information you disclose to Southwind Airlines.
c. Travel, Product & Service Information: Your passenger name record (“PNR”), your advanced passenger information (“API”) derived from PNR, and travel documents information submitted to us prior to your entry to your destination. PNR and API content includes contractual transactions (such as reissue, ticket cancellation, refund), records regarding product or service purchase (such as excess baggage allowance, seat selection), travel information (such as delay/flight cancellation, check-in and boarding information), sales channel data (such as website, call center, travel agent), transaction date and times, special service requests (“SSR”) optionally sought from us regarding our services (such as wheelchair) and additional identification information required for check-in (such as Turkish ID Number for domestic flights and passport and visa information for international flights), in each case from ticketing until the completion of the last flight included in the PNR.
d. Customer Transaction Information: Information communicated in writing, verbally or electronically within the context of your requests, feedback and complaints regarding our products and services.
e. Marketing Information: Your choices and past experience regarding our products and services, survey results, cookies records, promotional campaign data and social media user information.
f. Financial Information: All information regarding invoicing and payment methods (in accordance with PCI DSS, we only record the first six and last four digits of credit card number and credit card bearer name and surname).
g. Flight Security Information: Article 40, Paragraph 4 of the Turkish Civil Aviation Law No. 2920 stipulates that information regarding persons traveling by air may be collected, recorded, processed, shared in accordance with the PDP Law for the purposes of facilitating travel or conducting security and risk assessment, and such information can be evaluated to introduce measures to ensure flight safety and security. In line with these provisions, and to ensure flight security and to protect the lives and the property of our employees, our service providers and their staff and our guests, we maintain records for unruly passenger events or other events constituting security risk or threat, from the moment our guests start interacting with Southwind Airlines. Such records cover information on passengers concerned, the details and description of the event, security controls applied, witness information and unruly act classification information.
h. Audiovisual Information: Call center records with the aim of ensuring the security and wellbeing of those present. Southwind Airlines does not obtain any audiovisual records inside the general areas of the passenger terminals located in airports or inside the aircraft cabin.
i. Legal Transaction and Compliance Information: Documents and information requested by administrative and judicial bodies, judicial processes initiated by or against Southwind Airlines (such as lawsuits and investigations) and records relating to administrative or judicial processes.
j. Special Categories of (Sensitive) Personal Data: To carry out its operations, Southwind Airlines does not use special categories of (sensitive) personal data in a regular and comprehensive manner. However, the use of special categories of personal data may be required within the context of health information you disclose to us regarding your use of our products and services, special service requests for passengers with reduced mobility, food allergy and special selection information, test and vaccination information necessitated by public health and travel suitability and documentation rules.

2.5. Lawfulness for Processing and Our Processing Purposes

2.5.1. Southwind Airlines may process your personal data without your consent if at least one of the following lawful grounds for processing exist.

• Processing is clearly permitted by law.
• Processing is necessary to protect the vital interests of the data subject or of another natural person.
• Processing is necessary for the performance of a contract to which the data subject is party or to take steps at the request of the data subject prior to entering into a contract.
• Processing is necessary for compliance with a legal obligation to which the controller is subject.
• Personal data is publicized by the data subject.
• Processing is necessary to establish, exercise or protect a legal right.
• Processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data.

2.5.2. In this context, Southwind Airlines may process your personal data for the following purposes, without your consent to the extent such processing is based on at least one lawful ground.

a. Addressing Travel Requirements and Managing Flight Account:
Starting from the ticketing process, your personal data described in Paragraph 2.4 Alinea (a), (b), (c), (f), (g), (h), (i) and (j) will be used for the purposes of executing the terms of the contract of carriage, carrying out ticket sales and all other ticket, product and service transactions, assessing suitability for travel, creating trave records, carrying out boarding, providing support services before, during and after the flight, carrying out communication and notifications regarding the flight, recording contractual transactions (such as reissue, ticket cancellation and refund), carrying out ancillary product/service and special service requests and for emergency response management purposes. To the extent necessary, such data will be used for the said purposes together with other categories of personal data indicated in other Alinea of Paragraph 2.4. Your personal data will be used to address your travel requirements and flight transactions, primarily based on the requirements of the Turkish Civil Aviation Law No. 2920, the applicable civil aviation regulations and international treaties on civil aviation, and also based on the necessity for Southwind Airlines to comply with its legal obligations. Furthermore, the use of such data is also necessary for the establishment and performance of the contract of carriage with our passengers. In specific circumstances, the use of such data may be necessitated by other lawful grounds listed above.

b. Complaint and Request Management:
Your personal data described in Paragraph 2.4 Alinea (a), (b) and (e) will be used for the purposes of increasing customer satisfaction and managing, resolving, analyzing and reporting all complaints and requests submitted to us through the Southwind Airlines Website, the Southwind Airlines Call Center, Southwind Airlines social media accounts and instant messaging applications, or through the General Directorate of Civil Aviation, Consumer Dispute Councils, competent courts in and outside of Turkey authorized to resolve disputes, alternative dispute resolution channels and official authorities. To the extent necessary, such data will be used for the said purposes together with other categories of personal data indicated in other Alinea of Paragraph 2.4. Your personal data will be used to manage complaints and requests, primarily based on the performance of the contract of carriage, the necessity for Southwind Airlines to comply with its legal obligations and the necessity to establish, exercise and protect the rights for both you and Southwind Airlines. In specific circumstances, the use of such data may be necessitated by other lawful grounds listed above.

c. Responding to and Managing Passenger Information Requests by Official Authorities:
Your personal data described in Paragraph 2.4 all Alinea may have to be used by Southwind Airlines, for the purposes of complying with legal obligations under national and international law and international treaties, to respond to lawful requests from the General Directorate of Civil Aviation, Turkish Ministry of Interior General Directorate of Migration Management, Turkish Ministry of Health, competent border authorities in travel destinations, courts, consumer dispute resolution bodies and other administrative and judicial bodies. Your personal data will be used to responding to and managing requests by official authorities, primarily based on the performance of the contract of carriage, the necessity for Southwind Airlines to comply with its legal obligations and the necessity to establish, exercise and protect the rights for both you and Southwind Airlines. In specific circumstances, the use of such data may be necessitated by other lawful grounds listed above.

d. Marketing Activities and Customer Satisfaction:
Your personal data described in Paragraph 2.4 all Alinea will be used by Southwind Airlines, for the purposes of defining our marketing strategy, creating databases, carrying-out listing, reporting, verification, analysis and evaluations, producing statistical data, undertaking segmentation, profiling, unification and data enrichment activities aimed at guest experience, conducting analysis on how you use the Southwind Airlines Communication and Sales Channels and to personalize our communication channels for a better service, proposing personalized flight offers and services, conducting research and development on our products and services and your personal choice alternatives regarding these products and services, contacting you directly or through service providers for market research purposes, using the contact information provided to us and conducting commercial marketing communication for promoting our products and services, promoting new services, special flight offers and other information we consider that may be of interest to you. Your personal data will be used to carry-out marketing activities and to increase guest satisfaction, primarily based on the necessary for the purposes of the legitimate interests pursued by Southwind Airlines. In these cases, we are implementing controls to ensure that the interests and fundamental rights and freedoms of the data subjects are not prejudiced in violation of the applicable law. In specific circumstances, the use of such data may be necessitated by other lawful grounds listed above. We would like to underline that the commercial marketing communication by e-mail or SMS are sent to you only based on your consent and only through your selected communication media.

e. Carrying-out Financial Operations:
Your personal data described in Paragraph 2.4 Alinea (a), (b), (c), (d) and (g) will be used for the purposes of financial reporting, control, verification, analysis and assessments, executing payments and/or refunds, meeting tax and similar payment and reporting obligations and implementing protective measures against financial fraud and violation cases. Your personal data will be used to carrying-out financial operations, primarily based on the performance of the contract of carriage, the necessity for Southwind Airlines to comply with its legal obligations and the necessity to establish, exercise and protect the rights for both you and Southwind Airlines. In specific circumstances, the use of such data may be necessitated by other lawful grounds listed above.

f. Legal Compliance Review:
Your personal data described in Paragraph 2.4 all Alinea may have to be used by Southwind Airlines, for the purposes of complying with legal obligations regarding travel documentation and controls, illegal immigration, anti-money laundering, fraud and other crime prevention and financial sanctions, ensuring flight safety and security and to protect the lives and the property of our employees, our service providers and their employees and our passengers, preventing financial fraud and violation and ensuring overall legal compliance. Your personal data will be used for legal compliance review, primarily based on the performance of the contract of carriage, the necessity for Southwind Airlines to comply with its legal obligations and the necessity to establish, exercise and protect the rights for both you and Southwind Airlines. In specific circumstances, the use of such data may be necessitated by other lawful grounds listed above.

2.6. Links

2.6.1. Southwind Airlines may transfer your personal data to the following recipients located in Turkey or abroad, either based on your consent, or without your consent if any other lawful basis listed in Paragraph 2.5 below apply.
a. Employees, group companies, service providers, authorized travel agents, other airlines we collaborate with as part of flight networks and partnerships, in each case participating in the delivery and performance of our products and services,
b. Competent official authorities in Turkey and abroad, authorized to seek out information from Southwind Airlines and other persons and entities to the extent imposed on Southwind Airlines by legal obligations,
c. Competent official authorities acting on the grounds of public order, flight security and fulfillment of legal obligations arising from the applicable law where Southwind Airlines operates flights.

2.6.2. For example, such information may be provided to a competent official authority as per the provisions of the Turkish Civil Aviation Law No. 2920 and the applicable law or may be shared with competent official authorities outside of Turkey in accordance with the international treaties and Turkish national law applicable to our international flights. On the other hand, handling service providers and travel agents are provided access to the Southwind Airlines Reservation and Sales System in accordance with business requirements, to perform our flight operations and related services. These service providers are instructed as data processors to act as per our guidance and privacy protocols, authorized personnel of our technical infrastructure and call center service providers have access to our IT systems, subject to our information security access protocols, regarding complaint and request management for all our products and services.

2.6.3. Southwind Airlines publishes the categories of personal data it uses for its operations, the purpose of use for each category, the relevant data subjects, data retention periods, third-party recipients and information security measures implemented across the organization on the Public Data Controllers Registry (VERBIS) operated by the Presidency of the Turkish Personal Data Protection Board (https://verbis.kvkk.gov.tr/).

2.7. Data Subject Rights and Application Channels:

2.7.1. You can always apply to Southwind Airlines to:
a. understand if your personal data is processed;
b. request information on the processing of your personal data,
c. understand the purpose of processing for your personal data and whether these are used in line with this purpose;
d. know third parties to whom your personal data is transferred in Turkey and abroad and to inquire about the appropriate safeguards implemented for cross-border personal data transfers;
e. correct your incomplete or incorrect personal data processed and maintained;
f. request the destruction or anonymization of your personal data subject to the purposes for the processing of your personal data being fully exhausted;
g. have third parties notified of the transactions covered in items (e) and (f), (h) object to the results of any analysis of your personal data exclusively through automatic systems.

2.7.2. Your applications can be submitted to us in writing and signed, addressed to the Data Protection Officer, at our business headquarters located at Göksu Mahallesi Gazi Bulvarı No: 461 Karaşah İş Merkezi 07260 Kepez, Antalya / Türkiye, Türkiye or through the Contact Us section of the Southwind Airlines Website. You can submit your applications using the Application Form Template.

2.8. Electronic Marketing Communication

2.8.1. Electronic marketing communication and consents required for such communication is regulated by the “Regulation on Commercial Communication and Electronic Marketing Communication”. Commercial electronic marketing communication will be performed based on your contact permissions provided during ticketing. In this respect, and subject to your consent, you accept to receive commercial electronic marketing communication regarding the promotion of products and services offered by Southwind Airlines and Southwind Airlines’ business partners, new products and services, special flight offers, other information regarding your trip or information Southwind Airlines may consider to be in your interest. You can always choose not to receive such communication for the future on all or part of your contact details through following the options provided in the relevant marketing communication.

2.8.2. As per Article 13 of the said regulation, Southwind Airlines is required to maintain consent records for three years following the withdrawal of consent and other records regarding electronic marketing communication for three years as of the record date. 2.8.3. Furthermore, you may manage electronic marketing communication consents on a single platform through the Communication Management System (İleti Yönetim Sistemi or IYS, accessible through https://iys.org.tr/). Through İYS you may consent to communication by traders, including Southwind Airlines, or withdraw existing consents.

2.9. Corrections

2.9.1. If you believe that Southwind Airlines has incorrect or incomplete information on your personal data, please Contact Us as soon as possible. Southwind Airlines will correct the information that is incorrect or incomplete.

2.10. Security

2.10.1. The protection of your privacy is important for us. All information you submit to us through the Southwind Airlines Website by 128 Bit SSL (Secure Sockets Layer), an encrypted communication tool. Once the relevant information reached us, it is protected according to our security and privacy standards. To benefit from SSL, your web browser must support SSL and your browser options should enable the use of SSL.

2.10.2. Southwind Airlines security and privacy standards are in line with the ISO 27001:2013 Information Security Management System.

2.10.3. Left Blank

2.10.4.Your data is maintained only to the extent necessitated by our business processes or legal obligations. In line with PCI DSS, details of your credit cards are not maintained on our servers.

2.11. Links

2.11.1. The Southwind Airlines Website contains links to third-party websites, allowing you to access content prepared by third parties by hyperlinks. Southwind Airlines has no authority on the linked third-party websites and does not assume any responsibility for third-party content. The terms and conditions applicable to the Southwind Airlines Website will not apply to your access and use of third-party websites.

2.11.2. You are fully responsible for your access, content, use and communication to or through the linked third-party websites. All personal data transfer to be carried out through the linked third-party websites will be subject to the information, other notifications and rules determined and published by the third-party operating the website and acting as the data controller under applicable law.

2.12. Cookies and Digital Marketing Applications

2.12.1. Cookies are small information files that are stored on your computer through your web browser when you visit a website. When there is a connection between the web browser and the server, the website uses cookies to remember you. The cookies aim to make life easier for website users.

2.12.2. There are four different categories of cookies based on their purpose: Session Cookies, Performance Cookies, Functional Cookies, and Publicity and Third-Party Cookies. Session Cookies are temporary cookies that are stored on the user’s browser until the user exits the Southwind Airlines Website. Other cookies are cookies that remain on the user’s browser for as long as the user does not delete them. The cookies’ lifespan varies, depending on the user’s browser settings.

2.12.3. Besides cookies, pixel and similar file applications and internet-based advertisement, promotion and marketing functions may be used in websites for similar purposes.

2.12.4. Southwind Airlines uses Session Cookies, Performance Cookies, Functional Cookies and Publicity and Third-Party Cookies on the Southwind Airlines Website.

a. Session Cookies: This type of cookies is necessary for the smooth functioning of the Southwind Airlines Website. These cookies make it possible to visit the Southwind Airlines Website and to benefit from its features. Session Cookies are used to store the information in the web pages and to avoid the need to re-enter your details.
b. Performance Cookies: These cookies store information about how often the website is visited, any relevant error messages received, the duration of the visit and the user’s use of the website. This information is used to improve the website performance.
c. Functional Cookies: These cookies remember the choices the user has made on the website (e.g., city and flight date selections) and facilitates the use of the website by the user. These cookies make it possible for the user to benefit from sophisticated internet features.
d. Publicity and Third-Party Cookies: For using certain functions, third-party suppliers’ cookies are used on the Southwind Airlines Website (e.g., cookies comprising sharing devices on social media on flight destinations and promotional pages). The Southwind Airlines Website also contains the cookies of the firms carrying-out advertisement tracking.

2.12.5. Southwind Airlines Internet Site uses both first-party cookies which are placed by the site visited and third-party cookies which are placed by servers, other than the site visited. The different types of first-party cookies used by Southwind Airlines are listed below.

2.12.6. In general, internet browsers are pre-defined to automatically accept cookies. Browsers can be adjusted to disable cookies or to alert users when a cookie has been sent to their device. Because cookie management varies from browser to browser, further information can be obtained from the relevant browser’s information website. For details on how to delete or disable cookies or for general information on cookies, please see www.allaboutcookies.org.

2.12.7. You can accept or reject cookies. You can enable or disable cookies by changing the settings of your internet browser. For information on how to change your browser settings and how to delete cookies please see your browser’s instructions. Please bear in mind that when cookies are disables, some of the website’s features will change. Please refer to the websites below for information about disabling third-party cookies:
a. Mozilla Firefox
b. Internet Explorer
c. Google Chrome
d. Opera
e. Safari
f. iOS 2.10.14.

When you visit the Southwind Airlines Website, you can make your choices on cookies upon being prompted by our cookie’s privacy notification.

3.1. Scheduled Flight Services and Other Services

3.1.1. Southwind Airlines offers Scheduled Flight services on international routes from/to or transiting through Turkey. Scheduled Flight services are offered subject to the terms and conditions set out in the Southwind Airlines General Rules. All references to domestic Scheduled Flights in the Southwind Airlines General Rules refer to Scheduled Flights operated within Turkey.

3.1.2. Southwind Airlines also offers Ancillary Products and Services defined in Section 3.2. Some of these Ancillary Products and Services are offered only as part of a Scheduled Flight while several others may be offered independent of a Scheduled Flight or a specific PNR. Ancillary Products and Services are offered subject to the terms and conditions set out in the Southwind Airlines General Rules.

3.1.3. Non-scheduled (charter) flight services carried out by Southwind Airlines based on an agreement with a tour operator or another organizer. For these services the service agreement is concluded between the passenger and the relevant tour operator, or another organizer and Southwind Airlines is not a party to this service undertaking. Transportation of cargo by Southwind Airlines aircraft is also carried out based on a separate agreement between Southwind Airlines and the consignor. The terms and conditions set out in the Southwind Airlines General Rules will only be deemed valid for the types of services covered in this paragraph to the extent they are applicable to such services.

3.2. Ancillary Products and Services

3.2.1. The Ancillary Products and Services offered by Southwind Airlines are indicated in the paragraphs below.

a. Excess Baggage Allowance:
For all Southwind Airlines flights our passengers will have a limited Free Baggage allowance in terms of the number of pieces, weight and dimensions of their baggage, identified in accordance with the Fare Brand based on which their Ticket is issued. Passengers may separately purchase Excess Baggage Allowance. Detailed information on Extra Baggage Allowance is provided in 9.3. Free Baggage Allowance and Excess Baggage Allowance Fee. Excess Baggage Allowance, which is purchased separately, may be refunded until 4 hours before departure time.

b. Special Services:
Special Services cover special carriable items that are not included in Checked Baggage, Cabin Baggage or Extra Baggage Allowance and special services that are provided on demand of the Passenger for a fee or for free of charge. Special Services may be refunded until four hours before departure time. Detailed information on Special Services is provided in 9.4. Special Services.

c. Southwind Airlines Menu:
In all Southwind Airlines Scheduled Flights in-flight catering is subject to extra charge. The pricing of Southwind Airlines Menu products depends on whether the Scheduled Flight is an international route. Southwind Airlines Menu sales inside the aircraft may be limited or may not be provided for reasons of flight safety, flight security and product availability. Southwind Airlines Menu products can be pre-ordered until 36 hours before departure time. Pre-order Southwind Airlines Menu orders may be canceled via Call Center until 36 hours before departure time and in this case its amount may be refunded. There is no right of return for orders placed 0-36 hours before the flight.

d. Seat Selection:
In all Southwind Airlines Scheduled Flights the Passengers will be automatically assigned a seat during Check-in. Seat selection is not available during Check-in. However, Passengers may purchase Seat Selection as a separate product and travel in a seat they choose. Purchase of the Seat Selection product is not equivalent to Check-in and these Passengers will still be required to complete their Check-in before their flight. Seat Selection price is determined based on whether the relevant Scheduled Flight is an international flight and the time left for the Scheduled Flight in number of days. Seat Selection product can be purchased during the booking of the Ticket or afterwards. Once Seat Selection is purchased, seat change will only be allowed in the event of a Ticket change. Passengers with Tickets issued under the Premium Brand may choose between the available seat offers covered by their Brand without extra charge. Seat selection amount may be refunded if cancellations made until four hours before departure time. Even if you may have purchased Seat Selection, Southwind Airlines may require you to travel in another seat for reasons of flight safety, flight security and other necessitating circumstances. In such circumstances, you will be entitled to a refund of your Seat Selection fee. Detailed information on aircraft seating and seating restrictions for exit-row seats is provided in 6. Check-in and 7. Boarding.

3.3. Sales and Distribution Channels

3.3.1. Scheduled Flight services and Ancillary Products and Services offered by Southwind Airlines are offered through the Southwind Airlines Communication Channels and Travel Agents, subject to the terms and conditions set out in the Southwind Airlines General Rules.

3.3.2. Southwind Airlines does not offer its products or services on any channel other than those explicitly mentioned here and does not assume any responsibility for any transaction carried out by unauthorized persons.

3.3.3. Certain requests for Special Services such as unaccompanied minors and transportation of pets may only be processed through a specific Southwind Airlines Communication Channel. Please carefully review instructions in the relevant section of the Southwind Airlines General Rules for special circumstances.

3.4. Codeshare Flights

3.4.1. Southwind Airlines may operate Codeshare Flights or sell Tickets for Codeshare Flights in accordance with the airline cooperations in which it participates.

3.4.2. Whenever Southwind Airlines Issues Tickets for Codeshare Flights operated by another carrier, the relevant Flight may be carried out by another carrier. In these circumstances the terms and conditions of the operating carrier regarding the operation of the flight will apply and the terms and conditions of the operating carrier varying from the Southwind Airlines General Rules in this respect will constitute contractual terms between the operating carrier and the Passenger. The operating carrier’s terms and conditions may provide for different terms than the Southwind Airlines General Rules especially regarding check-in and boarding rules and deadlines, rules applicable inside the aircraft, baggage rules, carriable items and special services, infants, children and passengers with reduced mobility and special health condition, suitability for travel and traveling with pets. You can find detailed information regarding these items on the operating carrier’s communication channels.

3.4.3. The operating carrier conducting the Codeshare Flights is communicated during the issuing of the Ticket, and if the operating carrier is not certain at that time whenever the operating carrier is definitively determined. If the Ticket is issued through a communication and sales channel other than the Southwind Airlines Communication Channels, the issuing Travel Agent is also responsible for the delivery of information on the identity of the operating carrier and any changes.

4.1. General Sales Rules and Limitations

4.1.1. Each PNR and Tickets covered by a PNR is produced for a specific Passenger and cannot be assigned to another person or the identity of the Passenger cannot be modified.

4.1.2. Passengers who wish to indicate invoice details on their Ticket must deliver the requisite information to Southwind Airlines before concluding the booking of their Ticket. Passengers who wish to include their invoice details on the Ticket must provide the necessary information to Southwind Airlines prior to the conclusion of the Ticketing process. Invoice details cannot be amended once the E-Ticket is produced with an electronic stamp of approval.

4.1.3. All transactions to be carried out on the Southwind Airlines Website must be carried out correctly and according to the instructions shown. Southwind Airlines does not assume any responsibility for any user-related errors or mistakes, including during the booking of the Ticket and during Ticket change, cancellation and refund transactions.

4.1.4. When you are booking Tickets on the Southwind Airlines Website you can carry out one transaction for a maximum of nine passengers and eight different Scheduled flights. You will not be allowed to purchase separate Tickets with the same credit card in one day.

4.1.5. Southwind Airlines does not assume any responsibility for transactional errors, connection errors, data mismatch or loss, delay in communication or transaction or cyber-attacks generally disrupting Ticketing or the sale of Ancillary Products and Services or disrupting individual transactions, for reasons that do not originate from itself.

4.1.6. Southwind Airlines reserves its right to deny carriage of persons who are issued Tickets through any violation of the law or the Southwind Airlines General Rules.

4.2. Validity of Tickets

4.2.1. Tickets are valid for a period of one year from the date of the first Flight covered in the Ticket. The same rule applies to Tickets subject to changes.

4.2.2. No transactions will be allowed on an expired Ticket and these Tickets cannot be further changed or cancelled or refunded except as provided in this Paragraph. Passengers will lose all their rights and claims for expired Tickets.

4.2.3. Whenever the Ticket is purchased in a single transaction as part of codeshare or interline flights where Southwind Airlines participates, all flights covered in the Ticket must be flown in the order shown in the Ticket. If the Passengers fail to take a flight indicated on their Ticket, they will lose all their rights and claims for the remaining flights shown on the Ticket. All coupons of the ticket should be used strictly in accordance of their sequences in the ticket.

4.2.4. For Scheduled Flights subject to a Ticket, no changes or cancellations can be made after the departure of the flight. See 5. Ticket Change and Cancellation Rules for details.

4.3. Information on Transportation Fare and Fare Classes

4.3.1. The Transportation Fare is composed of;
a. Base Fare,
b. Fuel Surcharge,
c. Airport Taxes,
d. Check-in Fee and
e. Service Fee.

Each of the said price components constitute an inseparable part of the all-inclusive price paid for the Passenger for transportation services. The different price components are provided for the information of the Passengers through different sales channels in accordance with the regulations of the SHGM and the standards defined by IATA. In this respect:
a. Base Fare: represents the Fare component determined by Southwind Airlines applicable for the fare class to which the Scheduled Flight covered in a Ticket is subject to. In line with its price management policies, Southwind Airlines implements dynamic pricing for the different fare classes determined for all its flights.
b. Fuel Surcharge: represents a special cost component of the Fare, indicated separately from the Base Fare as fuel is the most significant cost item for airlines. Fuel surcharge is also affected by the fuel agreements and fuel hedging undertaken by each airline. Southwind Airlines implements a one-way fixed fuel surcharge for international flights (or its equivalent in another foreign currency).
c. Airport Taxes or Tax(es): represents, as a special cost component of the Fare, the per passenger service fee amount and other tax charges that are paid by Southwind Airlines to the airport/terminal operator of the airports where the Scheduled Services covered by the Ticket are performed or other tax authority. Taxes are determined according to the applicable tariffs and fares valid as of the ticketing date.
d. Check-in Fee: is the component of the Fare that allows for the charge of the costs required for a regular an uninterrupted system infrastructure and service for Check-in transactions each Passenger is obliged to carry out for their Scheduled Flights. Check-in fee is charged on all Southwind Airlines sales channels and is not affected by how Check-in is made by the Passenger. Check-in fee is charged during the booking of the Ticket as a per person and per flight for all domestic, North Cyprus and international flights (or its equivalent in another foreign currency). Check-in fee is determined separately for each route. For transit flights carried-out using the same flight number a single Check-in fee is applied whereas Check-in fees are collected separately for transit flight legs carried-out with different flight numbers. Please click here to review check-in fees applied by Southwind Airlines.
e. Service Fee: is the component of the Fare collected as part of the Flight services provided and that allows for the charge of the costs of the individual sales channel in respect of the booking of the Ticket through the Southwind Airlines Website, Southwind Airlines Mobile Applications, Southwind Airlines Call Center or Travel Agents. Service Fee can be determined differently for each sales channel and may be determined separately for each route and for the fare class of the relevant Ticket. The necessary costs for the regular and uninterrupted operation of the Southwind Airlines Website, Southwind Airlines Mobile Applications and the Southwind Airlines Call Center are taken into consideration in the determination of the Service Fee for these channels. For Tickets issued through Travel Agents, the Service Fee collected as part of the Flight services provided is directly charged by the Travel Agent and represents the Agent’s revenue from the transaction. The Agents determine their own Service Fee.

4.3.2. The Service Fee charged during the booking of the Ticket is non-refundable. Detailed information on refundability of the other Fare components is provided in 5. Ticket Change and Cancellation Rules. An additional Service Fee will be charged for Ticket change transactions carried out through the Southwind Airlines Call Center or Travel Agents.

4.3.3. Cost increases occurring after the purchase of the Ticket and until the flight will not be reflected on the price paid for the Ticket. However, increases in the Airport Taxes or other taxes imposed on the Ticket price may need to be separately collected from or refunded to the Passengers. You may therefore be asked to pay unpaid Airport Taxes and charges.

4.3.4. Southwind Airlines may, at its sole discretion, implement discounts on the Fuel Surcharge, the Check-in Fee or the Service Fee or may waive some or all of these components for specific Scheduled Flights to be able to offer promotional low fares.

4.4. Fare Brands Information

4.4.1. All Tickets issued by Southwind Airlines will be covered by a Fare Brand chosen by the Passenger during the booking process.

4.4.2. Southwind Airlines offers Tickets under Eco, Standard and Premium Brand for Scheduled Flights.

4.4.3. Detailed information on the content of each Fare Brand is provided on the Southwind Airlines Website.

4.5. Information on Payment Transactions

4.5.1. Tickets can be purchased through the Southwind Airlines Communication Channels only using Visa or Master Card credit cards and bank/ATM cards that allow for 3D transactions. Please refer to 3.2.1 (j) Ancillary Products and Services for a description of installment options that may be available for credit card purchases made through Southwind Airlines Communication Channels and Southwind Airlines agency sale system and the applicable Installment Fee.

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4.5.3. Southwind Airlines does not assume any responsibility for any delay or failure in the delivery of confirmation messages for reasons originating from the user or third parties that do not provide services on behalf of Southwind Airlines.

4.5.4. The following rules apply for unauthorized or fraudulent credit card transactions:
a. Credit card payment must be approved by the person who named as the titular of the credit card. Southwind Airlines implements various measures to verify this and to prevent unauthorized credit card use. These measures do not constitute a warranty by Southwind Airlines that unauthorized credit card use will always be prevented but aim to identify unauthorized or fraudulent credit card transactions through detailed analysis.
b. Southwind Airlines may always request that the credit card used for the Ticket purchase is displayed by the cardholder together with valid identification (passport, national identification, driver’s license or family record book – livret de famille) prior to the flight at the Check-in counters.
c. Southwind Airlines reserves its right to cancel and terminate all transactions involving suspected unauthorized or fraudulent credit card payment and the relevant Contract of Carriage or other contract for the provision of products and services without prior notice. Without any limitation, the following circumstances will be deemed to constitute valid reasons for cancellation of transactions based on unauthorized or fraudulent credit card use:

• Failure to communicate with the counterpart for whom contact details are given as part of the potentially unauthorized or fraudulent transaction;
• Failure to present the contact information of the credit card holder to Southwind Airlines despite a request in this respect for control purposes;
• A complaint filed by the credit card holder with Southwind Airlines or the bank issuing the card, arguing that the transaction has been carried out against her/his will;
• A transaction being carried out using a credit card previously used for an unauthorized or fraudulent credit card transaction or by a person or in the name of a person who has been involved in unauthorized or fraudulent credit card use;
• Multiple credit card authorization attempts or the entry of different authorization information for the same card more than once in respect of a purchase;
• here may be other circumstances that justify a conclusion that a transaction involves unauthorized of fraudulent credit card use.

4.6. Group Reservation Bookings on Southwind Airlines

4.6.1. Group reservation bookings for at least ten and maximum of 9 passengers under a single PNR can be carried out on the Southwind Airlines Website, subject to the special rules stipulated in this section. For any and all matters that are not otherwise regulated in this section, Southwind Airlines General Rules shall apply.

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4.6.3. Group reservation booking can only be made for Southwind Airlines Scheduled Flights and until at least 72 hours before the Scheduled Flight departure. Group reservation booking cannot be made for Codeshare Flights where the flight is carried out by another carrier.

4.6.4. Passenger information covered by the PNR must be completed and Ticketing must be completed within the said option frame. Users will not be entitled to any rights for reservation records that are not Ticketed within the given option frame.

4.6.5. Southwind Airlines may offer, from time to time, special offers for PNRs under a group reservation booking regarding the sale of Ancillary Products and Services, and other products and services. These special offers shall be made available only to the extent they are expressly disclosed on the Southwind Airlines Website or in any informative communication sent out to the users for their group reservation bookings.

5.1. General Information on Ticket Changes and Cancellations

5.1.1. Please review the charts on Ticket Change and Cancellation Rules in Sections 5.7.

5.1.2. Refunds will only be made to the credit card and the holder of the credit card used for payment, by the issuing channel for the Ticket.

5.1.3. You can carry out your reissue and refund transactions through the sales channel of your original booking. Reissue and refund rules indicated here are also valid for Tickets purchased from a Travel Agent. However, service fees may separately be applied by the Southwind Airlines Call Center and Travel Agents for reissue and refund transactions.

5.1.4. When you apply to Airport Ticket Sales Offices to carry out your reissue and refund transactions, you will be asked to present the credit card used for payment and a photo identification (passport, national identification, driver’s license) together with your E-Ticket.

5.1.5. The rules indicated in specific cancellation, refund and termination of carriage provisions in this Section will prevail over general refund rules. Special reissue and refund rules will apply for Tickets issued under each Fare Brand.

5.1.6. Rules regarding the transfer or refund of the Special Services booked for your original flight in case of any reissue or refund will apply as set out in the relevant provisions in this Section.

5.1.7. Ticket reissue permitted within one Fare Brand. Any difference between the Transportation Fare of the new ticket and the amount remaining after the deduction made from the Transportation Fare of the old ticket will be separately collected in reissue transactions. In case a reissue is made to a Ticket class with a lower fare, you will not be entitled to any reimbursement.

5.1.8. Passengers who claim refund within the two hours prior to or after the Scheduled Flight departure time are no-show passengers. No-show Passengers may not change their Ticket. In cancellation of Ticket, no-show passengers are not entitled to any refund in terms of Base Fare, Fuel Surcharge, Check-in Fee or Service Fee.

5.2. Cancellations and Refunds in Accordance with Passenger Rights Regulations

5.2.1. Whenever a Passenger is entitled to a free reissue, cancellation or refund in accordance with the Regulation on the Rights of the Passengers Traveling by Air (SHY-PASSENGER) and additional regulations published by the SHGM in connection with the former, the European Union Regulation No. EC261/2004 and other applicable passenger rights regulations, the transactions will be carried-out in the manner prescribed in the applicable law.

5.2.2. Refunds for the Flights falling in the scope of this Section 5.2 and for Southwind Airlines flights connecting with these flights on the same date can be claimed at any time during the validity of the Ticket. The refund for the next connecting Flight will be declined if the Passenger flew with the connecting Flight. Reissue and refund rules will apply for any other Flights covered by the Ticket that are not subject to any flight disruption.

5.3. Termination of the Contract of Carriage by Southwind Airlines

5.3.1. Southwind Airlines reserves the right to cancel bookings and Tickets and to terminate the Contract of Carriage in any event that constitutes a just cause for maintaining flight safety and flight security, or for the protection of the personal well-being and property of Southwind Airlines, Southwind Airlines passengers, Southwind Airlines employees, as well as its service providers and their employees.

5.5. Information on Refund Transactions

5.5.1. Your refund request will be processed for payment at the close of business by the operating banks unless your account/credit card is suspended or revoked.

5.5.2. For reissue/refund transactions carried-out on the Southwind Airlines Reservation and Sales System, an automatic payment message will be communicated to the relevant banks’ points of sale. The payment of the transactions accepted by the banks will be reflected on your credit card balance following approximately two to three days if the credit card is issued by a Turkish bank and approximately three to seven days if the credit card is issued by a bank operating in another jurisdiction, and in any event, after the close of business on the date when the reissue/refund transaction is carried out. If reissue/refund is made on the same date of the original transaction the banks do not accept automatic refunds. Therefore, the refunds you are entitled to will be carried out by Southwind Airlines manually on the following business day (excluding weekends and official holidays). Refunds cannot be made to bank (ATM) cards and will therefore be made to the bank account information to be requested from and to be provided by you by way of wire transfer. The time required to reach you to retrieve the necessary information and to process your transaction on queue may affect the time in which you receive your refund payments.

5.5.3. If the credit card where refund will be made is suspended or revoked, or if there is a period of six months between the original purchase and the reissue/refund transaction, virtual point of sales systems cannot be used to make refunds and payments will therefore have to be made through manual wire transfer. The timing of the transaction may vary for the reasons stated above.

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5.7. Scheduled Flights Reissue and Refund Rules

5.7.1. The following prices and rules apply to Scheduled Flights that are not otherwise indicated to be subject to free change or cancellation.



1. The Transportation Fare is composed of (a) Base Fare, (b) Fuel Surcharge, (c) Airport Taxes, (d) Check-in Fee and (e) Service Fee. For standard changes made in accordance with Ticket rules the statements in 5.1. General Information on Ticket Changes and Cancellations will apply. In transactions concerning ticket change, if the difference between the Transportation Fare of the new ticket is greater than the amount remaining after the deduction made from the Transportation Fare of the old ticket, the remaining difference in fare amount will be collected from the Passenger.
2. Fuel Surcharge is non-refundable in the event of cancellation of Tickets under the Eco, Standart Brands.
3. All reissue and refund charges and amounts will be converted to local currency for Scheduled Flights involving a point of origin or destination.
4. The Service Fee component of the ticket corresponding to the ticketing service is non-refundable for all Ticket change or cancellation transactions.

5.8. Rules Relating to the Transfer or Refund of Special Services in the Event of Ticket Changes and Cancellations

5.8.1. The following rules apply to refund of Special Services booked for all Scheduled Flights where the Ticket is subject to reissue or refund.



(1) The Special Service cannot be transferred to the new flight. Before tickets change or cancellation all purchased services should be cancelled/refunded. After ticket have been changed, all Special Services should be purchased again.

6.1. What is Check-in and Why is it Needed?

6.1.1. Check-in is required for all Passengers booked on a Ticket to register for their Flight before Boarding the aircraft. During registration, the Passengers will be assigned a seat for the Flight, will hand over their Checked Baggage for carriage to Southwind Airlines, if any, and Check-in must be completed by all Passengers to be able to take their Flight.

6.1.2. In all Southwind Airlines Scheduled Flights the Passengers will be automatically assigned a seat during Check-in. Seat selection is not available during Check-in. However, Passengers may purchase Seat Selection as a separate product and travel in a seat they choose (for an additional fee). Detailed information is provided in 3.2. Ancillary Products and Services.

6.1.3. For reasons of flight safety and flight security, passengers who are below the age of 18, passengers traveling with infants or passengers whose ability to move, or health condition is unsuitable to assume the necessary responsibilities in an emergency situation will not be allowed to be seated in emergency exit rows. For passengers until 12 years of age a alone seat can be assigned. For passengers under 12 years of age an seat accompanied seat to a adult will be assigned.

6.2. Check-in Methods

6.2.1. Online check-in and boarding kart printing updates will be available soon through our website.

6.3. Airport Check-in

6.3.1. In all cases where Check-in is not completed by another method, the Passengers must complete their Check-in for their Flight at the airport Check-in desks.

6.3.2. Passengers who have completed their Check-in but who need to hand over their Checked Baggage or another item that is not eligible for transportation inside the aircraft cabin or who have Special Service requests (e.g., persons with reduced mobility, with special health conditions or carrying pets) must apply to the Southwind Airlines Check-in desks at the airport.

6.3.3. Please refer to Section 6.6 below for information on Check-in closure times. Passengers failing to complete their Check-in within the said timeframe will lose all their rights and claims for the relevant Flight.

6.3.4. For reasons of flight safety and flight security, passengers who are below the age of 18, passengers traveling with infants or passengers whose ability to move, pregnant, or health condition is unsuitable to assume the necessary responsibilities in an emergency situation will not be allowed to be seated in emergency exit rows. Please bear in mind that even if you may have completed your Check-in, you may be requested by our staff to sit in a seat other than the seat assigned to you during Check-in due to a change in the aircraft type or on grounds of flight safety and flight security.

6.4. Online Check-in

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6.5. Boarding Pass Printing Machines (Kiosk) Check-in

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6.6. Check-in Closure Times

6.6.1. Check-in for all our international Scheduled Flights must be completed within the deadlines indicated below. Passengers failing to complete their Check-in within the said timeframe will lose all their rights and claims for the relevant Flight.



All Passengers need to allocate sufficient time for airport security checks, Check-in transactions, processing of Special Service requests, if any, passport control and arrival at the boarding gate and need to present themselves ready for the flight at the boarding gate on time. For this reason and in order not to miss your flight we strongly advise you to be at the departure airport at least two hours before your domestic flights and at least three hours before your international flights.

6.7. Documents Requested for Check-in

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6.7.2. For all our international Scheduled Flights, Check-in can only be completed upon presentation of a passport or other documents acceptable as passports. Documents presented for international travel must be documents acceptable for their travel. Document originals must be presented, and Check-in will not be processed based on copies.

6.7.3. Please refer to 10.1. Infants and Children for special rules regarding the travel of infants and children.

6.8. Check-in Fee

6.8.1. Check-in Fee constitutes an inseparable part of the all-inclusive price paid for the Passenger for transportation services. Please refer to 4.4. Information on Transportation Fare and Fare Classes.

7.1. General Information on Boarding

7.1.1. Boarding covers the final control and acceptance to the aircraft of the Passengers that have completed their Check-in for a Flight. Boarding takes place at the boarding gate determined for the relevant Flight. However, the boarding gates previously announced may always be subject to changes due to operational reasons outside our control and necessitated by priorities at the relevant airport. Our Passengers are responsible for following the announcements and directions on the flight screens inside the terminal.

7.1.2. For all Southwind Airlines Flights boarding ends 15 minutes before departure time. Passengers failing to present themselves at the relevant boarding gate within the said timeframe will lose all their rights and claims for the relevant Flight.

7.1.3. All our Passengers must be issued valid Tickets and must have completed their Check-in for the Flight to be allowed to board our aircraft.

7.1.4. Southwind Airlines may conduct priority boarding on grounds of flight safety, flight security or operational necessities. Unless necessitated otherwise by the relevant circumstances, priority will be given to Passengers who have declared their special service needs to Southwind Airlines. Detailed information for passengers with reduced mobility is provided in 10.4. Passengers with Reduced Mobility and Special Health Condition.

7.2. Documents Requested for Boarding

7.2.1. During boarding you are required to present the identification used for your Check-in and your boarding pass received from the airport Check-in desks.

7.2.2. The following documents are accepted for Check-in and boarding: · For all domestic Scheduled Flights, an official identification document with photo and valid travel document (e.g. national identity document, driver’s license, passport or other documents acceptable as passports, identification issued by official bodies, birth certificates to be presented alongside parent identification up to one month following the date of birth) must be presented.

• For all our international Scheduled Flights, a passport or other documents acceptable as passports must be presented. Documents presented for international travel must be documents acceptable for their travel. Document originals must be presented, and Check-in will not be processed based on copies.
• Please refer to 10.1. Infants and Children for special rules regarding the travel of infants and children.

7.2.3. Passengers who fail to present the necessary documents during boarding will not be allowed to take the Flight even if they are issued with a valid Ticket and/or they have completed Check-in for the relevant Flight.

7.2.4. Passengers are responsible for having the necessary travel documents for their travel and Southwind Airlines does not assume any responsibility as to the correctness or completeness of the necessary travel documentation for our Passengers. Southwind Airlines does not accept any liability in case travel is not allowed by a competent border authority. However, due to legal obligations, Passengers who are identified as failing to have the travel documentation necessary for their travel during boarding document control will not be allowed to take the Flight even if they are issued with a valid Ticket and/or they have completed Check-in for the relevant Flight. Please refer to 11. Suitability for Travel for detailed information. Please refer to Legal Requirements for Travel section on the Southwind Airlines’ Website for detailed information about specific and applicable rules for travelling to some countries.

7.2.5. In addition to the above, Southwind Airlines reserves the right to cancel bookings and Tickets and to terminate the Contract of Carriage in any event that constitutes a just cause for maintaining flight safety and flight security, or for the protection of the personal well-being and property of Southwind Airlines, Southwind Airlines passengers, Southwind Airlines employees, as well as its service providers and their employees, even if Passengers are issued with a valid Ticket and/or they have completed Check-in for the relevant Flight. Please refer to 5.3. Termination of the Contract of Carriage by Southwind Airlines.

8.1. General Information

8.1.1. The rules set out in this Section are applicable to all Southwind Airlines Flights.

8.1.2. The rules indicated in this Section are informative and are in no way intended to be exhaustive. All Passengers must comply with the law, the rules set out by the carrier and other conditions set out in the Southwind Airlines General Rules and the instructions of the authorized staff in this respect, and to refrain from any actions that may threaten the life or personal property or the regular operation of our flights always during their travel.

8.1.3. Actions in breach of flight rules such as refusing to be seated, securing seat belts, closing over-head bins, arguing with other Passengers or the flight, preventing the flight to perform their duty by force, using slander or abuse against the flight or other Passengers, failing to comply with the instructions of the flight and not complying with the warning signs inside the aircraft, in each case despite appropriate warning, will be reported by Southwind Airlines to the SHGM and may be subject to administrative fines in accordance with the law. Southwind Airlines reserves all rights against such behavior arising from the law or from the Southwind Airlines General Rules.

8.2. Prohibition on the Use of Smoke Producing Items and Goods

8.2.1. The use of cigarettes, electronic cigarettes and any other smoke producing items and goods are not permitted on Southwind Airlines Flights.

8.2.2. Actions in breach of the above rule will be reported by Southwind Airlines to the SHGM and may be subject to administrative fines in accordance with the law.

8.3. Use of Electronic Devices Inside the Aircraft

8.3.1. Electronic devices, laptop computers and cell phones can be used in aircraft mode after the cabin announcement made before take-off, during the flight and until after the cabin announcement following landing.

8.3.2. All Passengers are required to remove earphones during the pre-Flight security briefing, during take-off and landing even if the connected electronic device is shut down.

8.3.3. No restrictions apply for the use of devices working on micro batteries, sun power, electric watches (including those with a DCF receiver), hearing devices (including those with digital receivers) and heart devices during the Flight.

8.3.4. The use of laptop computers with a CD-ROM reader and drivers with DVD-players, calculators without a printer, CD-player, mini disc and MP3 players, Walkman’s, computer games and consoles, video cameras and digital recording equipment, monitors (except for those with cathode ray tubes), GPS receivers, electric shavers and electronic toys are only permitted during horizontal flight course. The rights of the other Passengers and the authorized personnel in respect of the protection of their personal data must be respected in the use of all recording devices.

8.3.5. Equipment working on radio frequency, walkie-talkies, remote controlled toys, cathode ray tube screens, wireless computer equipment (mouse, keyboard, etc.), personal computer printers, CD-writers and mini disc recorders on record, portable large stereos, pocket radios (AM/FM) and television receivers cannot be operated at any time before or during the Flight, including take-off and landing.

8.3.6. To prevent the risk of fire inside the aircraft, damaged, broken telephones and other electronic devices must be shut down during the Flight, must not be charged and must not be kept inside Checked Baggage. If the devices carried by the Passengers inside the aircraft cabin are damaged, overheated, if these devices produce smoke or are lost, our Passengers must immediately inform the cabin staff.

8.3.7. Any actions in violation of the rules stated in this Section will be reported by Southwind Airlines to the SHGM and may be subject to administrative fines in accordance with the law.

9.1. Checked Baggage

9.1.1. Checked Baggage covers baggage taken delivery from the Passenger during Check-in for carriage in the aircraft’s baggage compartment. Checked Baggage is received by Southwind Airlines in exchange of a baggage coupon registered to the Passenger’s ticket and is carried in a compartment other than the passenger cabin.

9.1.2. Piece and weight restrictions apply to the Checked Baggage allowance of Passengers on all Southwind Airlines Flights. Please refer to 9.3. Checked Baggage Allowance for Flights with Checked Baggage allowance and Checked Baggage allowance restrictions. 9.1.3. The liability of Southwind Airlines as the carrier for any damages to, loss of or delay in the delivery of Checked Baggage is limited in accordance with the applicable law. For this reason, valuable papers, money, identification, official deeds, jewelry, precious metals, electronic devices and other items with high value or personal worth should not be carried inside Checked Baggage. Detailed information regarding the limited liability of the carrier is provided in 13. Important Notice on the Liability of the Carrier.

9.1.4. Items that can be carried in Checked Baggage may be subject to limitations in accordance with the applicable law in the jurisdictions where the Flight takes place, the decisions of the authorized civil aviation authorities, IATA standards and terms and conditions stipulated in the Southwind Airlines General Rules. Southwind Airlines reserves its right not to carry any items that are not allowed for carriage inside the aircraft. Please refer to 9.5. Limitations on Baggage Content for limitations on items that can be carried on aircraft.

9.1.5. The maximum weight allowable for a single piece Checked Baggage is 30 kilograms for all Southwind Airlines Flights. IATA standards and SHGM regulations do not allow for the carriage of Checked Baggage items above this limit.

9.1.6. For your own security please prepare your Checked Baggage yourself or personally attend to its preparation by others. Please prepare your Checked Baggage after opening and controlling all closed packages, boxes and wrapped material that will be placed inside. Never accept to carry any item offered to you by others for transportation for someone else. If you do, you will be responsible for the items and any damages arising from these items that will be carried on your behalf and registered to your PNR.

9.2. Hand (Cabin) Baggage

9.2.1. Hand or Cabin Baggage covers all items carried by the Passengers with them during the flight. Cabin Baggage is carried inside the cabin with the Passenger during the flight. Cabin Baggage and its content is under the scrutiny and responsibility of the Passengers themselves. Each Passenger is personally liable for any forgotten, lost, damaged items or items that cause damage to other Passengers of goods. Southwind Airlines does not assume any responsibility in this regard.

9.2.2. To accelerate and facilitate boarding and accommodation inside the aircraft, each Passenger is only allowed to carry one Cabin Baggage with a size of 55 cm x 40 cm x 20 cm (European Flights) or 40 cm x 30 cm x 20 cm (Russian Flights) and maximum 8kg personal item free of charge. Passengers who have more pieces with them will be requested to deliver the excess bags for loading in the aircraft’s cargo compartment during boarding.

9.2.3. Bassinets or pushcarts carried by Passengers traveling with infants and portable wheelchairs or crutches used by Passengers will be taken delivery during boarding for carriage in the aircraft’s cargo compartment.

9.2.4. In case during last control at boarding it is determined that the Cabin Baggage carried by our Passengers boarding a Flight outside of Turkey exceed specified dimension and piece limits, each piece exceeding prescribed limits will be loaded in the cargo compartment, subject to an additional charge as per table below:



9.2.5. For Passengers who departing from Turkey on and international Flight (except Russian Destinations) with Tickets issued under the Eco Brand without any Free Baggage allowance, extra charges will apply for any Cabin Baggage exceeding the applicable dimension and piece limits, subject to the 0-20 kilogram Excess Baggage Allowance fee applicable for the relevant route for the first 20 kilograms of weight and the additional weight fees for additional weight above 20 kilograms according to the valid Extra Baggage Allowance rates.

9.2.6. For Passengers who departing from Turkey on and Russian Destination Flight with Tickets issued under the Eco Brand without any Free Baggage allowance, extra charges will apply for any Cabin Baggage exceeding the applicable dimension and piece limits, subject to the 0-10 kilogram Excess Baggage Allowance fee applicable for the relevant route for the first 10 kilograms of weight and the additional weight fees for additional weight above 10 kilograms according to the valid Extra Baggage Allowance rates. 9.3. Free Baggage Allowance and Excess Baggage Allowance Fee

9.3.1. For all Southwind Airlines flights our passengers will have a limited Free Baggage allowance in terms of the number of pieces, weight and dimensions of their baggage, identified in accordance with the Fare Brand based on which their Ticket is issued. Tickets issued under the Eco Brand do not provide any Free Baggage allowance. Passengers may separately purchase Extra Baggage Allowance only for their Checked Baggage.

9.3.2. The Free Baggage allowance for our Passengers on our Scheduled Flights, depending on the Fare Brand based on which the Ticket is issued, is indicated in the table below.



* Free and Cabin Baggage allowance is 0 kg for all infant passengers (except Baby stroller) under the age of two on all Flights and irrespective of the Package covering their Ticket.

9.3.3. Passengers may separately purchase Excess Baggage Allowance for their Free Baggage, in addition to the Checked Baggage allowances indicated above.

9.3.4. Excess Baggage Allowance fees apply on separate rates for our Scheduled Flights:







9.3.5. In case transfer transportation Excess Baggage Allowance fee payable will be calculated separately for each leg and based on the different price tariffs applicable.

9.3.6. Excess Baggage Allowance can be purchased through the Southwind Airlines Website, Southwind Airlines Call Center, and Travel Agents until the Check-in closure time for the relevant flight.

9.3.7. The Cabin Baggage allowance cannot be used to increase Free Baggage allowance.

9.3.8. Passengers will not be refunded any Excess Baggage Allowance fees paid in the event the Checked Baggage brought to flight weighs less than the paid allowance. If the Checked Baggage exceeds the limits of the Extra Baggage Allowance, the difference must be paid at the airport.

9.3.9. When a Ticket is reissued, the Extra Baggage Allowance purchased for the original flight will be automatically transferred to the new Flight. If there is any change to the Extra Baggage Allowance fee the difference will be charged from or refunded to the Passenger. In the event of a cancellation of the Flight the price paid for the Extra Baggage Allowance will be automatically refunded to the Passenger.

9.3.10. Excess Baggage Allowance is not available for infant Passengers.

9.3.11. Excess Baggage Allowance purchased cannot be transferred to another person.

9.4. Special Services

9.4.1. Special Services cover special carriable items that are not included in Free Baggage, Cabin Baggage or Excess Baggage Allowance and special services that are provided on demand of the Passenger for a fee or for free of charge.

9.4.2. Special Service fees apply on separate rates for our Scheduled Flights. Please click here to access to a list of Special Services offered by Southwind Airlines, their definitions and the Special Service price tariff. In addition to the information provided on the referred page, special provisions and limitations for certain types of Special Services are indicated in this Section.

9.4.3. Sports equipment will not be accepted as Free Baggage Allowance. Each sports equipment carried will be charged based on the Special Services tariff. Sports equipment may be carried inside the cabin or in the baggage hold depending on weight and size. 9.4.4. Sports equipment will be charged per piece carried. Second and subsequent pairs of the same type of equipment placed in the same bag will be charged by the Special Service rates applicable for the route. For Passengers taking multiple Flights in transit, Special Service fee for the sports equipment will be separately charged for each flight until the Passenger’s final destination.

9.4.5. Passengers willing to carry sports equipment must communicate their request through the Southwind Airlines Call Center or at the airport Check-in desk.

9.4.6. Balls filled with air do not have to be deflated and can be carried inside the aircraft inflated.

9.4.7. Passengers willing to musical instruments communicate their request through the Southwind Airlines Call Center or at the airport Check-in desk. Musical instruments not exceeding Cabin Baggage dimension limits of 55 cm x 40 cm x 20 cm can be carried inside the passenger cabin provided that the applicable Special Service fee is paid at the Check-in desk. For instruments exceeding these limits an Extra Seat product can be purchased. Instruments that are too bulky even for carriage on the Extra Seat must be carried in the baggage compartment placed in special casing and appropriately packed.

9.4.8. For Passengers taking multiple Flights in transit, Special Service fee for the musical instrument will be separately charged for each flight until the Passenger’s final destination.

Special Service Fees: EU RU

9.4.9. Carriage of weapons and their components is conducted in accordance with the rules and limitations specified by the National Civil Aviation Security Board and Airport Safety Commissions. In line with these rules and limitations, all types of licensed weapons and their components are accepted for carriage on both domestic and international flights as permitted by states involved. The licensed weapons and their components must be carried on the aircraft on condition that they are handed over to the relevant Airport Security Unit before flying and collected from the Airport Security Unit on arrival at the destination. On international flights, Southwind Airlines carries weapons and their components when legally permitted by all State(s) involved, including the states of departure, transit (if any) and arrival. Passengers are responsible for obtaining these permits from the relevant authority and presenting them before check-in when handing over the weapons and their components. Southwind Airlines does not accept any liability which may be imposed on passenger for violation of regulations on carriage of weapons and their components.

9.4.10. Weapons and their components cannot be carried in the cabin and/or with the Passenger.

9.4.11. The carriage of licensed weapons and components is subject to a Special Service fee. The transportation of weapons for sporting purposes is also subject to this additional charge. The applicable fee is indicated in the Special Services tariff as WEA for regular weapons and as SPEQ for weapons for sportive use. Passengers will be charged for the Special Service fee at the desk when they are checking in.

9.4.12. Passengers listed below are exempt from the WEA fee. To benefit from this exemption, these Passengers must present valid identification documents during Check-in at the airport Check-in desk.
a. VIP passengers using International VIP lounges
b. Security guards authorized in accordance with the provisions of Special Security Services Law no 5188 and travelling together with VIP passengers or civil servants permanently employed in this role as guards.
c. Personnel employed in the Turkish Armed Forces with the rank of officer, non-commissioned officer or special guard.
d. Security Services class personnel employed in the National Security Directorate in the center or provinces.
e. Personnel employed in the Turkish Coast Guard or Gendarmerie with the rank of officer, non-commissioned officer or special guard.
f. Turkish Armed Forces permanent staff appointed with civil service staff members and contract personnel who are working in the remit of the Turkish Intelligence Services’ (MIT).
g. Municipal Police personnel
h. Village Guards
i. Forest Conservation Officials connected to the Ministry of Forestry
j. Customs Enforcement Officials connected to the Ministry of Customs and Trade

9.5. Limitations on Baggage Content

9.5.1. Carriage of knives, scissors, razors, skewers and similar incisory, penetrating and sharp objects cannot be carried inside the Cabin Baggage and such items can only be carried inside Checked Baggage. If these items are detected during pre-flight security checks, they may be permanently confiscated or destroyed by the security personnel. Southwind Airlines does not accept any responsibility for the loss of such items due to the reasons indicated in this Section. Sharp objects placed in Checked Baggage must be safely secured to prevent the injury of those who will be handling the Checked Baggage during transportation.

9.5.2. Lithium-ion batteries and cameras, cell phones, laptop computers, tablets and similar portable electronic devices containing lithium-ion batteries will only be allowed for carriage on the flight to the extent their lithium metal content is 2 grams or less, and for lithium-ion batteries 100 Wh being the maximum limit. In any event a Passenger cannot carry more than 15 portable electronic devices and 20 spare batteries. Baggage equipped with lithium batteries must have detachable batteries (except lithium button cells). Whenever such baggage will be delivered for carriage as Checked Baggage the battery must be removed beforehand and carried by the Passenger inside the aircraft cabin. Spare lithium metal or lithium-ion batteries or telephones and electronic devices can only be carried with the Passenger inside the aircraft cabin. Portable electronic devices running on lithium batteries must not be placed with flammable liquids (e.g., perfumes and aerosols) inside Checked Baggage.

9.5.3. Baggage containing dangerous goods with the potential to harm health, safety and living organisms must be declared in accordance with national and international regulations and the carrier must be notified of the dangerous goods content.

9.5.4. Limitations on the carriage of all types of weapons and their components, incisory, sharp or pointing objects, other tools that may lead to injury, flammable, flashing or explosive materials that may threaten human life, the safety and security of others inside the aircraft or the health of Passengers and crew members as well as chemical and toxic material and liquid-gels apply inside the airport terminals, the aircraft and inside Checked Baggage. These limitations may arise from national and international regulations, international standards or the terms and conditions of the carrier aimed at ensuring flight safety and flight security. Please review the links provided below regarding limitations on baggage content in this respect. Provisions for Dangerous Goods Carried by Passengers or Crew on Southwind Airlines Flights (Source: IATA) List of Prohibited Items for Carriage in Cabin or Checked Baggage as per the European Union Circular No. 2015/1998 SHGM List of Prohibited Items for Carriage in Cabin or Checked Baggage (Turkish only) SHGM Brochure on Limitations on Carriage of Liquid Items SHGM Informative Video on Limitations on Carriage of Liquid Items Summary List of Dangerous Items

9.5.5. According to the procedure based on the National Civil Aviation Security Program and approved by the SHGM, if an item that is not allowed to be carried in Checked Baggage is detected during security control, the relevant Checked Baggage may be opened for control under CCTV recording by the police, special security personnel, customs officials and the airline or its representative but in the absence of the Passenger. If the Checked Baggage is locked and the lock must be removed, the loss arising from the breakage of the lock will be borne by the Passenger. Southwind Airlines does not accept any responsibility for any damage or loss to Checked Baggage being subject to such procedure.

9.5.6. To prevent leakages damaging the aircraft and giving rise to various threats, carriage of olive oil, syrup, honey and other liquid alimentary products and beverages will only be allowed in the following circumstances. Southwind Airlines reserves its right to refuse carriage of baggage with olive oil, syrup, honey or other liquid alimentary and beverage content that fail to meet the standards set out below.
a. Bottled olive oil, syrup, honey, other liquid alimentary products and beverages can only be carried in Checked Baggage and in the baggage compartment of the aircraft.
b. The maximum allowed carriage limit per passenger is five liters including the container’s volume.
c. At least 5% of the container must be kept empty to prevent leakage under pressure.
d. Checked Baggage will be accepted by Southwind Airlines subject to the issuance of a limited release tag.
e. Olive oil, syrup, honey or other liquid alimentary products and beverages to be carried must first be placed in a plastic bag with no outflow and the mouth of the bag must be firmly secured. The plastic bag must then be placed in another plastic bag with same qualities and firmly secured in the same way. The second bag must then be placed in a hard-cover box with a protective layer on the inside (e.g. foam, plastic, etc.), the box must be taped, and a name tag must be placed on the box for identification.
f. Southwind Airlines does not accept any responsibility for damages or leakages occurring during the customs transactions or the loading/unloading of olive oil, syrup, honey or other liquid alimentary products and beverages exported or imported while traveling with Southwind Airlines.

9.6. Information on Baggage Irregularities

9.6.1. Baggage irregularities cover all lost baggage, delayed baggage delivery and damaged baggage cases. For any baggage irregularity we request that the Passengers apply to the Baggage Office in charge for Southwind Airlines Flights at the destination airport before exiting the arrivals hall, provide the necessary information for their request and obtain a report for their request. 9.6.2. Passengers experiencing baggage irregularity must therefore apply to the Baggage Office in charge for Southwind Airlines Flights at the destination airport with the following documents and have a Property Irregularity Report (PIR) prepared in respect of their claim.
a. PNR number, Ticket and boarding pass;
b. Baggage identification tag;
c. Personal identification.

9.6.3. Based on the PIR record, the request will be received, at times when necessary through the WorldTracer system (a global baggage tracking system used by many airlines around the world). Passengers can review the status of their request on the Southwind Airlines Website through the “Track Baggage” tab.

9.6.4. In case of damaged baggage where the damage cannot be identified right away, the applicable law requires Passengers to report damage to the carrier in writing within seven days following arrival. Southwind Airlines will have no legal responsibility for any claims filed after the lapse of this period.

9.6.5. Passengers who travel together but are Ticketed under different PNRs should indicate this when filing a claim. Passengers who fail to present a baggage identification tag issued to their name along with the PIR will lose all their rights and claims for baggage irregularities.

9.6.6. For the proper handling of your claims regarding baggage irregularities please forward electronic copies of the documents and information listed below to the Southwind Airlines Baggage Service.
a. PIR
b. PNR number, Ticket and boarding pass;
c. Baggage identification tag;
d. Baggage content for lost baggage;
e. Baggage brand and model for damaged baggage, invoice for the repair if repaired and invoice for the purchase of the baggage and the date of purchase;
f. Bank account details (IBAN, account holder name/surname, name of the bank, BIC/SWIFT code) g) E-mail address through which we can contact you.

9.6.7. The liability of Southwind Airlines as the carrier for any damages to, loss of or delay in the delivery of Checked Baggage is limited in accordance with the applicable law. For this reason, valuable papers, money, identification, official deeds, jewelry, precious metals, electronic devices and other items with high value or personal worth should not be carried inside Checked Baggage. Southwind Airlines recommends to Passengers who bear risks above the applicable liability limits to procure special travel insurance. Detailed information regarding the limited liability of the carrier is provided in 13. Important Notice on the Liability of the Carrier.

9.6.8. Cabin Baggage and its content is under the scrutiny and responsibility of the Passengers themselves. Each Passenger is personally liable for any forgotten, lost, damaged items or items that cause damage to other Passengers of goods. Southwind Airlines does not assume any responsibility in this regard.

9.6.9. We recommend that you place a complete name tag on all your Checked Baggage. Where the owner of the Checked Baggage cannot be identified or where the maintenance of the Checked Baggage or the prevention of any physical and/or material loss so requires, the relevant Checked Baggage may be opened in the presence of the airline or its representative but in the absence of the Passenger.

9.6.10. Southwind Airlines does not accept any responsibility for Checked Baggage damages indicated below:
a. Minor scratches, holes, cuts on the baggage;
b. Slight humidity and moisture;
c. An inherent fault or damage or fault or damage occurring from the baggage’s own nature;
d. Damages resulting from inadequate packaging (fragile items) and weight;
e. Damages incurred by items that are accepted with a Limited Release Tag to the extent the damage results within the scope of the limited release.

9.6.11. Contact details for Southwind Airlines Baggage Service is provided below.
a. Telephone: +90 242 505 53 00 - 75308
b. Online: https://www.southwindairlines.com/en
c. E-Mail: lost-found@southwindairlines.com

10.1. Infant and Minor Passengers

10.1.1. Passengers who have not passed age two (0 to 24 months) are deemed as infants for all Southwind Airlines Scheduled Flights. Passengers who have passed age 2 but who have not passed age 12 (2 to 12 years of age) are deemed as children for all Southwind Airlines Scheduled Flights.

10.1.2. Infants and their mothers will not be admitted to our Flights within 48 hours following birth even if a doctor report permitting travel is submitted. Between 48 hours after birth until the end of the seventh day following birth, infants and their mothers may be admitted to Southwind Airlines Flights based on a written doctor report permitting travel by air. For flight safety an adult Passenger can only accompany one infant during flight.

10.1.3. Infants on the eighth day after their birth and children who have passed age two but who have not passed age 12 (2 to 12 years of age) will only be admitted to Southwind Airlines Flights with their mother or father or another adult accompanying the infant. Additional restrictions may apply for traveling with minors on North Cyprus and international Scheduled Flights. Passengers are obliged to submit travel documents mentioned under 7.1. Documents Requested for Boarding, in any circumstances, for being accepted and admitted to Flights. Please click here to review the legal requirements for travel section on the Southwind Airlines Website for more information. Infant Passengers will be charged an infant Passenger fee, will not be allocated a separate seat and will travel on the same seat with the accompanying adult. Southwind Airlines does not offer unaccompanied minor services as part of the Special Services. Please refer to 10.2. Infant and Children Discount for more information.

10.1.4. Children discount will apply for the Passengers who have passed age two but who have not passed age twelve (two to and these children will be allocated a separate seat for travel. twelve years of age) Children discount is not available on promotional fare classes. Southwind Airlines does not offer unaccompanied minor services as part of the Special Services. Please refer to 10.2. Infant and Children Discount for more information. The foregoing will not limit the implementation of the special rules regarding unaccompanied minor service available for children who have passed age six but who have not passed age twelve (six to 12 years of age).

10.1.5. Children who have passed age 6 but who have not passed age 12 (6 to 12 years of age) can travel alone on Southwind Airlines Flights subject to the unaccompanied minor service provided by Southwind Airlines as a Special Service. Please refer to 10.3 Unaccompanied Minors for detailed information on this service. Children discount will apply for the Passengers within the said age limits and children will be allocated a separate seat for travel. Children discount is not available on promotional fare classes. Southwind Airlines does not offer unaccompanied minor services as part of the Special Services. Please refer to 10.2. Infant and Children Discount for more information.

10.1.6. Minors who have passed age 12 can travel alone on Southwind Airlines Flights without the need to book unaccompanied minor services. However, these Passengers will not be allowed to accompany minors of age 12 or below.

10.1.7. Left Blank

10.1.8. Each Infant must be accompanied by an adult (one by one) of at least 18 years of age and must be carried in baby carrier bag or in the arms of these adults. Infants cannot travel in the exit-row seats.

10.2. Infant and Children Discount

10.2.1. Age limitations on the implementation of the infant and children discount will apply separately for each Flight on the Ticket. If an infant is within the acceptable age limit in the first Ticketed journey but later fails to qualify as infant in a subsequent journey, the infant will be required to be seated in a separate seat for flight safety reasons and will be subject to children discount instead. Likewise, children who exceed the 12-years age limit for children discount in subsequent journeys will be charged on standard Ticket fares.

10.2.2. Infant and children discount rules are indicated in the table below.



10.3. Unaccompanied Minors

10.3.1. Subject to the limitations set out in Section 10.3.2, unaccompanied minors is a Special Service that applies to children who have passed age six but who have not passed age 12 (six to 12 years of age), allowing for these children to travel without an accompanying adult. This Special Service is subject to extra charges indicated in the Special Services tariff referred to in Section 9.4.2. Unaccompanied minor services are limited with the number of flight attendants on the Flight due to flight safety rules. Therefore, it is critical that the Special Service request is communicated at the time of Ticket booking. Ticketing for the Passengers who will benefit from this Special Service can only be made through the Southwind Airlines Call Center and during check-in at the airport.

10.3.2. Unaccompanied minor service requests can only be processed until 24 hours before the Scheduled Flight departure. Southwind Airlines will not process any unaccompanied minor service requests communicated after this deadline. Unaccompanied minor services are not available for flights, for flights connecting with another airline and for PNRs for which Ticketing is not completed.

10.3.3. Travel of children subject to the unaccompanied minors service is subject to the permission of the child’s parents or legal representative. An Authorization Document for Unaccompanied Minor Travel must be filled in at the departure airport and approved by the child’s parent or legal representative. Requests can also be made by third parties acting on a power of attorney granted by both parents or the legal representative and certified by a notary public. Unaccompanied minors will be accompanied to the aircraft by authorized ground staff and will be handed over to the chief cabin attendant. The parent or the legal representative of the minor will be required to stay at the airport until the departure of the aircraft. At the aircraft of arrival, unaccompanied minors will be handed over by the cabin staff to the authorized ground staff and the ground staff will accompany the minor for final hand-over to the person authorized to greet the minor. If the person handing over the minor to Southwind Airlines staff at the airport of departure is not a parent or the legal representative of the child, a letter of authorization certified by a notary public must be submitted to Southwind Airlines latest at the date of departure.

10.3.4. Where unaccompanied minor services are booked, minor Passengers, their parents or legal representative must be ready at the departure airport and commence Check-in for their flight at least 90 minutes before Scheduled Flight departure time for domestic Flights and at least 120 minutes before Scheduled Flight departure time for international flight to ensure that the necessary formalities are timely completed.

10.4. Passengers with Reduced Mobility and Special Health Condition

Passengers with Reduced Mobility and Use of Wheelchairs

10.4.1. Passengers with reduced mobility comprise persons whose mobility when using transport is reduced due to any physical disability, sensory or locomotor, permanent or temporary, intellectual disability or impairment or any other cause of disability, or age, and whose situation needs appropriate attention and the adaption to his or her particular needs of the service made available to all Passengers.

10.4.2. To allow us to provide on-time and appropriate assistance to those who require wheelchairs due to health reasons, the request for wheelchair assistance must be communicated to Southwind Airlines during the booking of the Ticket and in any event until 48 hours before the Schedule Flight departure time through the Southwind Airlines Call Center at from Türkiye 444 80 79 outside Türkiye +90 242 444 80 79. Passengers who will benefit from such services must also commence their Check-in process at the airport at least two hours before the Scheduled Flight departure time. A special Check-in service desk may be allocated for Passengers with reduced mobility, subject to the availability of the necessary facilities at the relevant airport. The services are provided to the extent healthcare services available at the relevant airport can accommodate requests and may result in extended Check-in, boarding and security screening time. Unless the request for such service is communicated until 48 hours before the Schedule Flight departure time, the service can only be provided subject to availability and may not be provided on time.

10.4.3. Passengers with reduced mobility purchasing their Tickets through the Travel Agents must inform the agent of their wheelchair request appropriate to their needs during the purchase of the Ticket.

10.4.4. The accommodation of wheelchair requests of our Passengers is limited by flight safety rules. In all Southwind Airlines Scheduled Flights a maximum of eight Passengers with reduced mobility traveling in a wheelchair can be carried.

10.4.5. If you experience problems with long walks, climbing up stairs to enter the aircraft or move inside the cabin to be seated please make sure that we are notified of your special condition within the time limits prescribed in this Section. The correct information provided by you during the purchase of the Ticket or Check-in will help overcome delays and disruptions in terms of your access to the aircraft and your travel experience.

10.4.6. Passengers traveling with non-battery powered and foldable wheelchairs must complete their Check- in at the airport Check-in desk and register their wheelchair for the Flight. Wheelchairs thus registered will be taken delivery during boarding for carriage in the aircraft’s cargo compartment, free of extra charge. Passengers traveling with battery-powered wheelchairs need to make the following preparations before traveling with our aircraft. We do not carry liquid batteries on our Flights. Dry-battery or gel-battery-powered wheelchairs will be carried in a protective case, provided that the battery heads are secured to prevent short-circuit, e.g., battery terminals may be strapped, and that the wheelchair is firmly secured. The type and watt / hour (wh) information of the battery will be checked during check-in at the airport. The battery-powered wheelchairs will not be accepted to Flights due to safety reasons in case the type and what value do not meet the conditions or bear the information mentioned under the rules of “the Provisions for Dangerous Goods Carried by Passengers or Crew on Southwind Airlines Airlines Flights” regulated within the scope of 9.5.4. The following rules apply for battery-powered equipment especially for those who are designed to be adjusted by the user:
a. After the batteries are removed the wheelchair will be carried as Checked Baggage without any restrictions.
b. Battery heads must be isolated (e.g. by taping over the polar heads) to prevent short-circuit.
c. The batteries must be removed inside a protective sheet and should be kept free of damages. Batteries must be carried by the Passenger inside the cabin.
d. The user must conduct battery removal in accordance with the valid instructions for the equipment.
e. Passengers can only bring one spare battery not exceeding 300 Wh or two spare batteries not exceeding 160 Wh.
f. Rules regarding the carriage of lithium batteries inside the cabin and the carriage of dangerous goods specified in Section 9.5.2. will apply to the carriage of lithium batteries. Please refer to the links provided in the relevant Section. Pregnant Passengers

10.4.7. Unless otherwise stated in this Section, pregnant Passengers are required to present a doctor’s report to travel on Southwind Airlines Flights after 28 weeks of pregnancy. Nevertheless, we strongly recommend all our pregnant Passengers to consult with their doctor before traveling by the air.

10.4.8. Southwind Airlines does not admit pregnant Passengers with singular-pregnancy without complications after the lapse of 36 weeks of pregnancy. All Ticketed Flights must be flown before the end of the 36th month of pregnancy. Southwind Airlines does not admit pregnant Passengers with multiple-pregnancy without complications after the lapse of 32 weeks of pregnancy. All Ticketed Flights must be flown before the end of the 32nd month of pregnancy.

10.4.9. We strongly recommend all our pregnant Passengers having complications with their pregnancy to consult with their doctor before traveling by the air. Such Passengers who cannot present a doctor’s report permitting air travel and where there is reasonable doubt as to the declared expected birth date, the admission of the Passenger to our aircraft may be subject to a written release to be obtained from the Passenger.

10.4.10. Mothers and their children will not be admitted to our Flights within 48 hours following birth even if a doctor report permitting travel is submitted. Between 48 hours after birth until the end of the seventh day following birth, mothers and their children may be admitted to Southwind Airlines Flights based on a written doctor report permitting travel by air. For flight safety an adult Passenger can only accompany one infant during flight.

10.4.11. The doctor’s report permitting air travel for the relevant Passenger must conclude that “there are no concerns regarding travel by aircraft” for the relevant Passenger. Such report must be prepared no earlier than seven days before the Flight.

10.4.12. Southwind Airlines does not assume any responsibility for any loss arising during air travel due to a violation of the Southwind Airlines General Rules by pregnant Passengers. In these circumstances, the Passengers are responsible for the consequences of air travel on their health.

10.4.13. Pregnant Passengers will not be entitled to any rights other than those available for the relevant Ticket in the event they are denied boarding by Southwind Airlines for reasons stated in this Section. Passengers Dependent on Medical Oxygen Use 10.4.14. Southwind Airlines does not supply Passengers with oxygen except in emergency cases. Passengers’ dependent on medical oxygen use during the flight will not be admitted to Southwind Airlines Flights. Southwind Airlines may supply oxygen only in medical emergency situations. Southwind Airlines accepts the carriage of empty oxygen tubes with vanes open as Checked Baggage.

10.4.15. Passengers who would like to carry their portable oxygen concentrators with them will only be allowed to carry these items inside the cabin if the device is compatible with the standards accepted by Southwind Airlines and in exchange of a written declaration submitted by the Passenger regarding special terms applicable to the carriage of these devices. Passengers should contact the Southwind Airlines Call Center no later than 48 hours prior to their Flight’s departure to obtain information on limitations and the content of the declaration.

Anaphylaxis

10.4.16. Passengers subject to anaphylaxis must inform the Southwind Airlines Call Center during Ticketing or warn the cabin attendant to prevent that the edible items they purchase on-board do not give rise to any allergic reactions. Diabetes

10.4.17. Passengers subject to diabetes must keep sufficient amount of insulin for their travel time. Insulin and diabetes needles can be carried in Cabin Baggage. The use of diabetes insulin pens is allowed provided that they comply with limitations regarding the carriage of liquids on board, that they are accompanied with the relevant medical documentation and that they are declared at the security control. We also recommend Passengers on prescribed medication to have their prescriptions with them for confirmation, if necessary. Passengers on Medication

10.4.18. Passengers subject to a chronic disease must keep sufficient amount of medication for their travel time. All medication must be kept in their original bottles or boxes with clearly identified tags. We recommend all Passengers on medication to keep spare medication in their Checked Baggage as a precaution in case the medicines they carry on-board are lost or otherwise rendered unusable. We also recommend that all medication that needs to be taken on board or immediately after a flight is kept in your Cabin Baggage together with the prescriptions for them. We advise Passengers on prescribed medication to have their prescriptions with them for confirmation, if necessary.

10.4.19. Our cabin staff do not have the means to keep your medicines at a specific temperature inside the cabin. Passengers who need to keep their medicine in cool temperatures will be admitted to carry their own cold bags or vacuumed thermos to preserve such medicine. Passengers must consult with their pharmacists to understand how best they can preserve their medication.

10.4.20. Sharp objects properly sheathed or otherwise packed to prevent piercing through the cover and packages containing liquids above 100 milliliters must be carried in Checked Baggage.

11.1. Refusal of Carriage for Health Reasons

11.1.1. Southwind Airlines reserves its right to deny Passengers to its Flights in the following circumstances, considering the Passenger’s health conditions and the well-being of other Passengers and staff or flight safety and flight security. Passengers will not be entitled to any rights other than those available for the relevant Ticket in the event they are denied boarding by Southwind Airlines for reasons stated in this Section.
a. Passengers who require medical attention or who need to use medical equipment, treatment or system incompatible with the flight or operated by pressured or squeezed air, electricity or pneumatic force, during the Flight.
b. Passengers who experience asthma crisis or acute respiratory failure immediately before the Flight.
c. Passengers for whom travel by air may create a life-threatening risk and who thus require special medical treatment during the Flight.
d. Passengers whose condition may lead to the diversion of the flight or death on board.
e. Passengers who are in the contagious stage of their disease and who fail to present a medical report evidencing that the disease is at a non-contagious stage.
f. Passengers performing actions that may negatively affect the well-being, health and physical integrity of other Passengers and/or staff members or whose health or physical condition may threaten flight safety, flight security or the punctual operation of the Flight.
g. Passengers who require personal care and who fail to meet their personal needs such as nourishment and toilet use and who are traveling without an accompanying person.
h. Passengers with reduced mobility subject to restrictions set out in Sections 10.4.2, 10.4.3 and 10.4.4.
i. Pregnant Passengers, infants and mothers who will not be allowed to fly as per the restrictions set out in Sections 10.4.9, 10.4.10 and 10.4.11.
j. Passengers with limbs or parts of their body encastered in plaster who will travel for two hours or less within the first 24 hours of plaster use and Passengers with limbs of parts of their body encastered in plaster who will travel for more than two hours within the first 48 hours of plaster use.

11.2. Refusal of Carriage for Reasons of Flight Safety or Flight Security

11.2.1. Southwind Airlines reserves the right to cancel bookings and Tickets and to terminate the Contract of Carriage in any event that constitutes a just cause for maintaining flight safety and flight security, or for the protection of the personal well-being and property of Southwind Airlines, Southwind Airlines passengers, Southwind Airlines employees, as well as its service providers and their employees. Passengers will not be entitled to any rights other than those available for the relevant Ticket in the event they are denied boarding by Southwind Airlines for reasons stated in this Section.

11.2.2. Pursuant to the provisions of the Turkish Civil Aviation Law No. 2920, Passengers are required to comply with the provisions of the law and applicable international treaties to which Turkey is party and the instructions of the carrier and are further obliged to refrain from any actions that may harm life and property or the discipline and order of the flight. The commanding officer of the flight is authorized to take precautions to ensure safety and order inside the aircraft and for this purpose order and instruct Passengers, staff and other persons inside the aircraft and to offload them if necessary. The commanding officer is also authorized to take the necessary measures in life or property threatening situations where loss may occur in case of delayed response, keep persons under custody until security forces may intervene, search persons and their belongings, confiscate items that are used or attempted to be used for a crime or misdemeanor on board and engage other staff members for these purposes. 11.2.3. Republic of Turkey is party to the Convention on Offences and Certain Other Acts Committed on Board Aircraft concluded at Tokyo on September 14, 1963. In accordance with the terms of this treaty, the commanding officer may perform an emergency landing in any contracting state and offload and deliver persons who commit to actions in violation of applicable penal laws or with the potential to endanger the security of the persons and their belongings on board or otherwise disrupting discipline on board, to the security forces of this state.

11.2.4. As a carrier engaged in air transportation, Southwind Airlines is required, under Turkish law and the laws of other jurisdiction where it carries out its operations, to take measures, through document control, to prevent the carriage of persons who fail to fulfill the necessary requirements to enter a state or have transit passage through a state. These regulations do not oblige Southwind Airlines to ensure that the Passengers travel with the necessary travel documentation; however, necessitates the implementation of certain measures to minimize violations. Southwind Airlines may refuse carriage as part of the said measures.

11.2.5. The following circumstances and actions by the Passengers may result in being denied boarding to or being offloaded from Southwind Airlines Flights:
a. If the Passenger cannot prove that he or she is the person named on the Ticket.
b. Circumstances where the Ticket is obtained in violation of the law, issued by an unauthorized person other than through any of the Southwind Airlines Communication Channels or a Travel Agent or in situations where there is suspected unauthorized or fraudulent credit card use as per Section 4.6.4.
c. If the Passenger cannot present the necessary travel documents needed for the flight or arrival destinations (e.g. passport, residence permit, visa) or where the Passenger otherwise fails to meet the requirements of transfer or arrival jurisdictions.
d. Circumstances necessitating the refusal of the carriage of the Passenger due to the applicable law in the jurisdictions of departure, arrival or overflight.
e. Circumstances where the necessary care required by the Passenger’s actions, age, physical or mental condition cannot be provided, and the condition of the Passenger constitute a risk of loss against other persons or property or otherwise causes disturbance for the other Passengers.
f. If the Passenger’s actions constitute risk against other Passengers or the staff, property or flight safety and flight security due to the Passenger’s intoxication by alcohol or medication.
g. If the Passenger insists on disregarding the rules determined by the carrier including the provisions relating to flight safety and flight security in the Southwind Airlines General Rules or the clear instructions and warnings of the authorized staff members, including cabin staff.
h. Other circumstances justified by the need to ensure flight safety and flight security. 11.2.6. Southwind Airlines reserves its right to have recourse to the Passenger for any loss incurred due to the circumstances described in this Section. Southwind Airlines is authorized to deduct any such losses from payments made by the Passenger in respect of Ticketed but unused Flights or other products and services purchased from Southwind Airlines.

11.3. Inadmissible and Deported Passengers

11.3.1. Passengers who are denied entry into a country during their travel on Southwind Airlines Flights (INAD – Inadmissible Passengers) and Passengers who entered a country but who are deported by the authorized bodies of the relevant state can travel on Southwind Airlines Flights subject to the special rules specified in this Section.

11.3.2. Deported Passengers will only be allowed on Southwind Airlines Flights with accompanying persons. Southwind Airlines may apply additional restrictions or rules for Passengers under custody or sentence in terms of the number of such persons to be carried on board and the necessary number of accompanying persons, on grounds of flight safety and flight security.

11.3.3. Southwind Airlines may refuse the carriage of INAD or deported Passengers in case such carriage may constitute a threat against other Passengers on board, on grounds of flight safety and flight security.

11.3.4. INAD passengers may be carried with or without accompanying persons based on the request of the relevant administrative body or the discretion of Southwind Airlines in consideration of flight safety and flight security.

11.3.5. Southwind Airlines will accept INAD and deported Passengers with accompanying persons on board its Flights, if:
a. The authorized body responsible for the INAD or deported Passenger has submitted to Southwind Airlines all information and documentation for these Passengers, the relevant Flight for carriage, the number of INAD and deported Passengers to be carried, the reason for being INAD or deported, information on the accompanying persons and all other documents necessary for flight safety and flight security at least 24 hours before the Scheduled Flight departure time; and
b. All document approval and consents necessary for the transfer of INAD or deported Passengers have been obtained by the authorized body responsible for the INAD or deported Passenger.

11.3.6. If Southwind Airlines is requested by the authorized border control units to return a Passenger due to his or her non-admission to any transfer points or the final point of destination, in accordance with the applicable law, the Transportation Fare necessary for such transfer will be collected from the Passenger. Southwind Airlines is authorized to deduct any such receivables from payments made by the Passenger in respect of Ticketed but unused Flights or other products and services purchased from Southwind Airlines. Southwind Airlines will not refund any payments made by the Passenger for transportation made until the point where admission is refused. In such circumstances, Southwind Airlines may also cancel the contract of carriage for the remaining Flights on the Ticket and the Passengers may lose all their rights and claims for these Flights. Passengers will not be entitled to any rights other than those available for the relevant Ticket in the event they are denied boarding by Southwind Airlines for reasons stated in this Section.

11.3.7. Southwind Airlines reserves its right to have recourse to the Passenger for any loss incurred due to the Passenger’s failure to comply with the applicable law of transit or arrival or the instructions of the authorized officials of the relevant state, including any administrative fines imposed on Southwind Airlines. Southwind Airlines is authorized to deduct any such losses from payments made by the Passenger in respect of Ticketed but unused Flights or other products and services purchased from Southwind Airlines.

11.3.8. Passengers are obliged to comply with the applicable law of the jurisdictions of departure, arrival and overflight and the provisions of the Southwind Airlines General Rules developed in this respect. Passengers will bear responsibility for all losses arising from their violation of the said rules. Southwind Airlines does not accept any responsibility for any losses or damages due to the Passenger’s non-admission to a jurisdiction or their deportation from any jurisdiction.

12.1. Traveling with Pets and General Limitations

12.1.1. Carriage of pets on Southwind Airlines Flights is a Special Service that is subject to extra charge. Southwind Airlines only allows the carriage of cats, dogs and birds on domestic Scheduled Flights and cats and dogs on international Scheduled Flights. Wild, predatory and fighter dogs and birds are not admitted to Southwind Airlines Flights. Kangal dogs are only admitted to Southwind Airlines Flights until they are six months old. Furthermore, American Pit Bull, American Staffordshire Terrier, Boxer, American Bulldog, Caucasian, Chow, Doberman, Dogo Argentinos, Fila Brazileiro, Japanese Tosa, Mastiff, Mastino Napoletano, Pit Bull Terrier, Presa Canario and Rottweiler breeds are not admitted to Southwind Airlines Flights.

12.1.2. Pets are only admitted to Southwind Airlines Flights if they are older than 12 weeks (three months). Pregnant pets, infant cats and dogs feeding on their mother’s milk and their mothers will not be admitted to Southwind Airlines Flights. 12.1.3. Southwind Airlines allows the caged carriage of pets inside the cabin for pets whose weight does not exceed eight kilograms (PETC) together with the cages or travel bags of maximum dimensions of 55 cm x 40 cm x 20 cm and in the ventilated cargo compartment only in as confirmation from Southwind Airlines before the Scheduled Flights and North Cyprus flights for pets who weigh more than eight kilograms (AVIH). Special Services for the carriage of pets are subject to the Special Service fee tariff referred to in Section 9.4.2. Please refer to additional rules applicable to the pets who are not allowed to travel in the cabin (AVIH) in 12.2. Special Rules for Large Pets (AVIH) that are not Admitted Inside the Aircraft Cabin.

12.1.4. AVIH pets are only allowed with confirmation from Southwind Airlines on Scheduled Flights and North Cyprus flights. 12.2. Special Rules for Large Pets (AVIH) that are not Admitted Inside the Aircraft Cabin are not applied within the context of international flights. Furthermore, PETC pets, excluding birds, are not allowed on our Flights to/from the United Kingdom, Bahrain, Qatar, United Arab Emirates and Saudi Arabia. Birds of acceptable species are only allowed inside the cabin on Scheduled Flights. Passengers are responsible for complying with any legal requirements applicable at the point of departure, arrival, transfer or transit travel for the carriage of (PETC or AVIH) departing from the said destinations.

12.1.5. All pet carriage requests (PETC or AVIH) must be communicated through the Southwind Airlines Call Center or Travel Agents.

12.1.6. The cages to be used for PETC carriage inside the cabin must not exceed the dimensions of 55 cm x 40 cm x 20 cm. A maximum of two cats, two dogs can be carried in a single cage, provided that the pets traveling together are two siblings from the same mother or the mother and a child.

12.1.7. Passengers must carry the health certificate, vaccination card and the identification of their traveling pets with them. Passengers who are traveling with their pets to the European Union member states must also carry a pet passport with them. Pets’ all vaccinations shall be completely done. Particularly, in case required, pets’ rabies and mixed shall be done within one year prior to Flight.

12.1.8. Passengers are obliged to ensure their compliance with the non-commercial pet transportation and admission rules of their country of destination before their Flight. The legal requirements for travel section on the Southwind Airlines Website for more information regarding limitations notified to Southwind Airlines by the relevant authorities. Pets who fail to fulfill the requisite criteria referred to in the relevant Section will not be admitted to the Flight. Southwind Airlines does not admit any responsibility in connection with the refusal of entry of any pets in the country of arrival for any reason.

12.1.9. Southwind Airlines reserves its right not to allow pets on board for valid reasons. Pets must be healthy, non-threatening, clean and free of odor. Whenever there is doubt as to the fulfillment of these conditions, especially if the pet is disturbed, aggressive, sick, too old or too young and this constitutes a risk, the authorized staff may not allow the pet on our Flights.

12.1.10. The carriage of pets accompanying visual and hearing-impaired passengers to guide them (“Guide Animals”), is allowed inside the cabin, for free of charge, without being subject to the service fees stated under Article 9.4.2. The Guide Animals, if accepted for flight, shall travel on the ground near the accompanying passenger, without a need of cage. In addition to the documents required for Pets, the documents indicating that these animals are in the status of Guide Animals must be submitted separately. Guide Animals are subject to all restrictions and rules concerning the transport of Pets, excluding the rules specified under this article.

12.1.11. Passengers travelling with PETC, may not seat in Exit and XL seat.

12.1.12. Passengers under or having 12 years old, may not travel alone with PETC.

12.2. Special Rules for Large Pets (AVIH) that are not Admitted Inside the Aircraft Cabin

12.2.1. The carriage of AVIH pets is only allowed in Scheduled Flights and North Cyprus flights with the confirmation before the flight.

12.2.2. If the weight of the pet and the transportation cage exceeds eight kilograms (AVIH), the pet can only be carried in the ventilated cargo compartment of the aircraft.

12.2.3. The cage in which the AVIH pet is to be carried must be provided by the Passenger. The cages should conform with the dimensional restrictions, ready for transport, locked and secured. Passengers must control the lock on the cage before delivering their pets during Check-in. The spacing between cage bars should not be too wide. Cages that do not conform with the rules set out below will not be admitted for transportation. Please click here for sample visuals of cages for pets to be carried in the cargo hold.

a. General Instructions for Carriage

• Locks on the cage must be made of iron, strong and secured.
• The cage must allow for ventilation.
• The cage must be constructed of easily portable material.

b. Ventilation

• The cage must allow for adequate ventilation and must have openings on three sides for the pet to breathe.
• Pets must be healthy, non-threatening, clean and free of odor.

c. Safety

• The cage must be large enough to accommodate the pet to easily stand up, lay down and turn around.
• Inner surface of the cage must be made of soft layer that will not harm the pet. The outer surface of the cage should be safe and should not be made of sharp, hard and incisory material.
• The cage must be secured and properly locked to prevent opening from the inside or from the outside, penetration of foreign objects from the outside and to secure the pet inside.

d. Wellbeing and health of pets

• The cage must be clean, disinfected and sterilized. The Passenger is responsible to ensure these standards.
• The compartment where the cage is loaded must be as quiet and dark as possible.
• The authorized staff may recommend applying tranquilizers for pets who show any signs of distress or aggressiveness during Check-in.

e. Food and nutrition

• The pet must have sufficient food and nutrition for possible delays and disruptions in transportation.
• The Passengers are responsible for providing the necessary food and nutrition for the pet during the Flight. Sufficient amount of food and nutrition must be available inside the cage.

13.1. Legal Framework Governing the Contract of Carriage

13.1.1. The Contract of Carriage and the services provided thereunder is subject to rules and restrictions regarding the liability of the carrier in accordance with the Turkish Civil Aviation Law No. 2920 and by its reference, to the extent applicable, the Convention for the Unification of Certain Rules Relating to International Carriage by Air signed in Warsaw on October 12, 1929 and the La Haye Protocol dated September 28, 1955 amending this Convention (together these will be referred to as the “Warsaw Convention” in this Section) or the Convention for the Unification of Certain Rules for International Carriage by Air, opened for Signature at Montreal on 28 May 1999 (which will be referred to as the “Montréal Convention” in this Section). These rules regulate and, in many cases, limit the liability of the carrier in the event of the death or personal injury of the Passenger and the loss, damage or delayed transportation of Checked Baggage and cargo.

13.2. Liability of the Carrier in the Event of an Accident resulting in Death or Injury

13.2.1. Whenever the provisions of the Warsaw Convention apply, the liability of the carrier is limited to 250,000 Poincare Francs (SDR 16,600) in the event of death or injury, except where death or injury results from an act or omission of the carrier or its agents done with the intent to cause damage or recklessly and with knowledge that damage would probably result.

13.2.2. Whenever the provisions of the Montréal Convention apply, the carrier is liable for losses that do not exceed SDR 128,821 The carrier will not be liable for any loss above this limit to the extent it proves that the loss:
a. did not arise from its, its agents or its servants’ fault or omission; or
b. did exclusively arise from the fault or omission of a third party.

13.2.3. Advance Payment: In the case of aircraft accidents resulting in death or injury of passengers, the carrier may, in accordance with its national law, make advance payments to a natural person or persons who are entitled to claim compensation to meet the immediate economic needs of such persons. Such advance payments shall not constitute a recognition of liability and may be offset against any amounts subsequently paid as damages by the carrier.

13.2.4. Under both the Warsaw Convention and the Montréal Convention, If the carrier proves that the damage was caused or contributed to by the negligence or other wrongful act or omission of the person claiming compensation, or the person from whom he or she derives his or her rights, the carrier shall be wholly or partly exonerated from its liability to the claimant to the extent that such negligence or wrongful act or omission caused or contributed to the damage.

13.2.5. The liability limits determined by the Warsaw Convention and the Montréal Convention indicate the maximum liability limit and the burden of proof for the actual loss remains with the claimant. The claimant can only claim the actual and direct losses incurred within the specified liability limits.

13.3. Liability of the Carrier in the Event of Damage, Loss or Delay of Checked Baggage or Cargo

13.3.1. Whenever the provisions of the Warsaw Convention applies, the liability of the carrier is limited to 250 Poincare Francs (SDR 17) per kilogram in the event of destruction, loss, damage or delay of checked baggage or cargo, except where death or injury results from an act or omission of the carrier or its agents done with the intent to cause damage or recklessly and with knowledge that damage would probably result.

13.3.2. Whenever the provisions of the Warsaw Convention applies, and unless the passenger has made, at the time when the checked baggage was handed over to the carrier, a special declaration of interest in delivery at destination and has paid a supplementary sum if the case so requires, the liability of the carrier in the case of destruction, loss, damage or delay of checked baggage is limited to SDR 1,288 Special Drawing Rights for each passenger. This limit will apply as SDR 22 per kilograms for cargo.

13.3.3. The carrier will not be liable for any loss to fragile or perishable items, money, jewelry, precious metals, silver items, commercial or other valuable papers, passports and other identification or their samples.

13.3.4. If the weight of the Checked Baggage is not registered on the baggage identification tag, the total weight of the Checked Baggage will be deemed not to exceed the free checked baggage allowance permitted by the carrier.

13.3.5. Whenever the provisions of the Warsaw Convention apply and subject to the limitations set out in this Section, the liability of the carrier is limited to 5,000 Poincare Francs (SDR 332), to the extent the passenger can prove actual loss, in the event of delay in the carriage of passengers. This limit will apply as 250 Poincare Francs (SDR 17) per kilogram for checked baggage and cargo.

13.3.6. Whenever the provisions of the Warsaw Convention apply and subject to the limitations set out in this Section, the liability of the carrier is limited to SDR 5,346, to the extent the passenger can prove actual loss, in the event of delay in the carriage of passengers. This limit will apply as SDR 1,288 per kilogram for checked baggage and cargo.

13.3.7. The liability limits determined by the Warsaw Convention and the Montréal Convention indicate the maximum liability limit and the burden of proof for the actual loss remains with the claimant. The claimant can only claim the actual and direct losses incurred within the specified liability limits.

13.4. Limitation of Actions for Indemnity Requests

13.4.1. The person entitled to delivery of the checked baggage must complain to the carrier in writing:
a. In the case of damage, forthwith after the discovery of the damage, and, at the latest, within seven days from the date of receipt in the case of checked baggage;
b. In the case of delay, at the latest within twenty-one days from the date on which the checked baggage has been placed at his or her disposal. If no complaint is made within the times aforesaid, no action shall lie against the carrier, save in the case of fraud on its part.

13.4.2. The right to damages regarding air transportation shall be extinguished if an action is not brought within a period of two years, reckoned from the date of arrival at the destination, or from the date on which the aircraft ought to have arrived, or from the date on which the carriage stopped.

13.5. Liability of the Contracting and Actual Carriers

13.5.1. In case where the contracting carrier from which the passenger has purchased a ticket and the actual carrier operating the ticketed flight are different entities, the passenger will be entitled to submit its complaints or claims for indemnification to both carriers. The carrier whose flight number is indicated on the ticket will be deemed as the contracting carrier.

13.5.2. The rules limiting or exonerating the carrier’s liability will also apply in favor of the carrier’s agents, employees and other servants. The total indemnification sought from the carrier, its agents, employees and other servants cannot exceed the limits of liability stipulated for the carrier.

13.5.3. None of the carrier’s agents, employees or other servants are authorized to modify or rescind rules regarding the limitation of liability of the carrier.

13.5.4. Unless otherwise explicitly stated herein, nothing stated in this Section will constitute a waiver from limitation of or exoneration from liability stipulated by the applicable law or international treaties.

13.6. Legal Provisions Applicable to Passenger Rights Associated with Flight Disruptions

13.6.1. Whenever a Passenger is entitled to a free reissue, cancellation or refund in accordance with the Regulation on the Rights of the Passengers Traveling by Air (SHY-PASSENGER) and additional regulations published by the SHGM in connection with the former, the European Union Regulation No. EC261/2004 and other applicable passenger rights regulations, the transactions will be carried-out in the manner prescribed in the applicable law.

15.1. Passengers are obliged to submit their requests in relation to passengers’ rights arisen from applicable laws directly to the Company, before engaging any authorized legal representatives. Requests of children may be submitted by one of their parent and requests of passengers having no capacity to act, discernment or ability to move may directly be submitted to the Company by their authorized legal representatives. The Company reserves its right to decline any request directed to the Company from the passengers in violation of the said procedure.

15.2. A passenger may submit request on behalf of other passengers under the same PNR with respect to their compensation claims, subject to the written consent of the other passengers.

15.3. Passengers and their authorized legal representatives mentioned under Article 15.1. may submit their requests to us, through Southwind Airlines Call Center or Southwind Airlines Internet Website.

15.4. Southwind Airlines is committed to respond to requests within ten days following the first request date, unless additional information is necessary to process the request and in which case the time period will start as of the completion of the requested information. Should we fail to respond within this time period or if the response is considered unsatisfied by the passenger, the passenger may follow the procedure by means of their authorized legal representatives.

15.5. Southwind Airlines will not process any request if a legally valid power of attorney executed by the principal in ink or electronically. Southwind Airlines reserves its right to request additional information or document from the authorized legal representative. The Company does not accept any liability for not proceeding with the request due to any failure to submit a power of attorney in a manner that conforms with this paragraph.

16.1. Important Reminder 16.1.1. The legal notices stated in this Section are prepared based on information notified to Southwind Airlines by the relevant authorities or published as part of the applicable law. The obligations brought by the applicable law are on the passengers traveling by the air and the information in this Section is provided for the information of the passengers.

16.1.2. Southwind Airlines regularly reviews the accurateness and actuality of the information published on the Website. However, the information published on the Website may change or may be subject to different interpretations and/or implementation. Therefore, Southwind Airlines does not warrant or imply that the Southwind Airlines Website is correct, actual, and complete or is fit for a specific purpose or is consistent with any information that is not published on the Website, in respect of information sourced from third-parties or information that is subject to different interpretation or implementation by third parties. Southwind Airlines neither assumes any obligation to update such information.

16.2. Mandatory Notice as per the European Union Regulation No. 889/2002 Amending Council Regulation (EC) No. 2027/97 on Air Carrier Liability in the Event of Accidents

16.2.1. Air Carrier Liability for Passengers and Their Baggage This information notice summarizes the liability rules applied by Community air carriers as required by Community legislation and the Montreal Convention.

16.2.2. Compensation in the Case of Death or Injury There are no financial limits to the liability for passenger injury or death. For damages up to 100 000 SDRs (approximate amount in local currency) (128,821 SDRs as of 28.12.2019) the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.

16.2.3. Advance Payments If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16 000 SDRs (approximate amount in local currency).

16.2.4. Passenger Delays In case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4 150 SDRs (approximate amount in local currency) (5,346 SDRs as of 28.12.2019).

16.2.5. Baggage Delays In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1 000 SDRs (approximate amount in local currency) (1,288 SDRs as of 28.12.2019).

16.2.6. Destruction, Loss or Damage to Baggage The air carrier is liable for destruction, loss or damage to baggage up to 1 000 SDRs (approximate amount in local currency) (1,288 SDRs as of 28.12.2019). In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.

16.2.7. Higher Limits for Baggage A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee.

16.2.8. Complaints About Baggage If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days, and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger's disposal.

16.2.9. Liability of Contracting and Actual Carriers If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.

16.2.10. Time Limit for Action Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.

16.2.11. Basis for Information The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No 2027/97 (as amended by Regulation (EC) No 889/2002) and national legislation of the Member States. 16.2.12. Legal Notice This is a mandatory notice required by European Union Regulation (EC) No. 889/2002. This notice cannot be used as a basis for a claim for compensation or to interpret the provisions of the Regulation or the Montreal Convention, and does not form part of your Contract of Carriage with Southwind Airlines. No representation is made by the carrier as to the accuracy of the contents of this notice. Please refer to 13. Important Notice on the Liability of the Carrier for detailed information on the carrier’s liability and limitation of liability.

16.3. Tax Regime for Turkish Peace Force members for Flights Departing from North Cyprus

16.3.1. Tickets issued to the military staff serving under the Turkish Peace Force will be exempt from Airport Taxes for Flights departing from North Cyprus.

16.3.2. Passengers benefiting from this exemption and purchasing Tickets for North Cyprus flights on military personnel fares must complete their Check-in before departing from North Cyprus at the airport Check-in desk and present their Border Crossing Permit. Passengers failing to comply with this requirement will be required to make payment for the applicable fare difference.

16.4. Mandatory Notice Regarding the German Federal Law on Mediation

16.4.1. Southwind Airlines is not a party to the German Mediation Body for Transportation Services and mandatorily participates in mediation processes for aviation disputes. The competent authority in this area is the “Schlichtungsstelle Luftverkehr” operating under the auspices of the Federal German Ministry of Justice and its contact details are provided below. Schlichtungsstelle Luftverkehr beim Bundesamt für Justiz, Adenauerallee 99-103, 53113 Bonn: https://www.bundesjustizamt.de/DE/Themen/Buergerdienste/Luftverkehr/Schlichtungsstelle_node.html https://www.bundesjustizamt.de/DE/SharedDocs/Publikationen/Luftverkehr/Antragsformular_Schlichtungsverfahren_LuftVG.pdf?__blob=publicationFile&v=24

16.5. Disclaimer on Duty-Free Sales On-Board

16.5.1. Third-party offer and sale of duty-free items may be carried out on board Southwind Airlines Scheduled Flights. Duty-free sales in this context will be carried out in accordance with the Turkish Customs Law No. 4458 and such sales are subject to the limitations thereunder, including in respect of limited exemptions for consumer goods that can be brought into Turkey by travelers. For the Turkish Ministry of Foreign Affairs Customs Information Website: http://www.mfa.gov.tr/turkiye_ye-ait-gumruk-bilgileri.tr.mfa

IMPORTANT NOTICE: Certain precautionary measures may be implemented on our flights, with the aim of preventing the spread of the virus causing the COVID-19 pandemic and in line with the regulation and guidance by the Turkish Ministry of Health, Turkish Ministry of Infrastructure and Transport, Turkish General Directorate of Civil Aviation and other national and international authorities. It is the passenger's responsibility to comply with the precautionary measures. Information provided here is provided through the Southwind Airlines Website (www.southwindairlines.com) at the consent of Southwind Airlines (Cortex Havacılık ve Turizm Ticaret A.Ş.) All ownership and right to use regarding the Southwind Airlines Website belongs to Southwind Airlines. Southwind Airlines reserves its right to change any and all information and/or content on the Website, including the Southwind Airlines General Rules and Southwind Airlines Privacy Rules, without prior notice and with immediate effect upon publication.