Passengers Rights | Southwind Airlines

In case of interruption of a flight due to a fault of the Carrier as well as in case of delay, cancellation of a flight due to weather conditions, technical issues or otherwise and route changes, a passenger has a right:

for phone calls or e-mails if flight delay exceeds 2 hours;
for free hot and cold beverages if flight delay exceeds 2 hours;
for free breakfast or lunch depending on the time of the day in addition to hot and cold beverages if flight delay exceeds between 3 and 5 hours;
for free additional hot and cold beverages and an additional snack in addition to hot and cold beverages and breakfast or lunch depending on the time of day if flight delay over 5 hours;
for free hotel accommodation if flight delay over 8 hours and/or if flight delays to the next day;
for free “airport-hotel-airport” transfer if hotel accommodation is provided without any additional charges.