- On the fact of the passenger's implementation / non-implementation of the flight (the passenger's presence on the flight)
- About the cost of transportation along the entire route*
- About the distance along the flight route
- About the fact of delay / change of departure time / flight cancellation
- About the percentage the flights cost by the territory of the Russian Federation*
*When choosing these items, it is necessary to provide a certificate of the cost of air travel from the tour operator or other legal entity from which the ticket was purchased.
- Fill out the application form
- Pay the receipt
- Send the completed form and a copy of the receipt for payment of the fee to the email address: spravka@blscustos.com