Due safety regulations, at least one passenger must be seated in each exit row both left and right side. Exit row seats shall not be assigned to passengers who do not have sufficient mobility and strength in their arms, hands and legs to open an exit door. In addition, designated exit row seat will not be assigned to passengers who are unwilling or are not able to assist in the event of an emergency due to any of the following selection criteria:

• cannot understand Turkish or English language or language in used in the country of the operations (language in use during the flight);
• physically are not able to open an exit and assist others;
• not able to hear verbal crew commands or do not have the visual capacity to assist in an emergency;
• unable to give information to other passengers vocally;
• have the responsibility of caring for small child or another passenger;
• pregnant Women;
• younger than 15 years of age;
• traveling with a pet in the cabin;
• passenger with Reduced Mobility;
• deportees or prisoners in custody.

If the service is purchased for such passengers, the Airline reserved the right to relocate such passengers without reimbursing the cost of the service.

The Airline reserves the right to change the aircraft. In case of change of aircraft passengers who purchased “Choose your seat” service shall be provided with equivalent seats onboard with the following features reserved:

• Service cost;
• Location of seat near window/exit;
• Near-by seats if selected;
• 1st row seat if selected.

For charter flights departing from Russia – not more than 5 days prior to the departure; for charter flights departing to Russia - not more than 14 days prior to the departure